unplanned restart server 2012 r2 datacenter

Question

Hi dears,

From the last week onwards my server has few unplanned restarts happening. The server model is fujitsu primargy rx 2540 m1. O.S updated. driver updated and bios updated recently no third-party software or device installed. Still issue persists. in the eventy viewer error code 41 showing and following error details are got from the server irmc login

Mon 03 Oct 2022 08:48:44 AM Critical 370025 Microsoft Operating system BugCheck parameter 4: 0x00000000 System Status No

Critical Mon 03 Oct 2022 08:48:44 AM Critical 370025 Microsoft Operating system BugCheck parameter 4: 0x00000000 System Status No

Critical Mon 03 Oct 2022 08:48:44 AM Critical 370025 Microsoft Operating system BugCheck parameter 3: 0x00000000 System Status No

Critical Mon 03 Oct 2022 08:48:44 AM Critical 370025 Microsoft Operating system BugCheck parameter 3: 0x00000000 System Status No

Critical Mon 03 Oct 2022 08:48:44 AM Critical 370025 Microsoft Operating system BugCheck parameter 2: 0x00000000 System Status No

Critical Mon 03 Oct 2022 08:48:43 AM Critical 370025 Microsoft Operating system BugCheck parameter 2: 0x00000000 System Status No

Critical Mon 03 Oct 2022 08:48:43 AM Critical 370025 Microsoft Operating system BugCheck parameter 1: 0x00000000 System Status No

Critical Mon 03 Oct 2022 08:48:43 AM Critical 370025 Microsoft Operating system BugCheck parameter 1: 0x004F4454 System Status No

Critical Mon 03 Oct 2022 08:48:43 AM Critical 370024 Microsoft Operating system BugCheck - code: 0x00000080 System Status No

Critical Mon 03 Oct 2022 08:48:43 AM Critical 370011 SMS Operating system critical stop during run-time System Hang No

Critical Mon 03 Oct 2022 08:48:36 AM Critical 120043 NMI Front panel NMI / diagnostic interrupt Critical Hardware Errors No

pls advice.

Answer 1

Hello @Unni

Thank you for posting on this community space.

I was wondering If the issue stated previously is referring to this behavior which can be observed as well as explained on the following article down below:

https://www.intel.com/content/www/us/en/support/articles/000038079/server-products/server-boards.html

Looking forward to your feedback.

Cheers,

Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

Answer 2

Thank you for your response and confirm that when the server going to restart one blue screen appear. " Your PC ran in to a problem....If you 'd like to know more, you can search online later for this error: NMI_HARDWARE_FAILURE ". no hardware issue in the front Panel and but CSS led blinking it's because Fan No : 5 amber light is ON. Remain four fans working fine, voltage and temparature are control. Also RAM components and CPU status both are fine as per server irmc details and server not restart in regular interval of time some time it works more than 48 hrs with out any issue. two hyper v machine running on this server. How to get the root cause of this issue with the given details ? Is it server hardware failure or OS issue ? pls help

Answer 3

Hi dear,

Thank you so much for your valuable response

From the last 10 days my server didn't show up this issue. So i think it was happened because of driver software problem. I installed again few category software to this server like chipset, usb, display..etc. After that till today server not show up this error.