Locked out of MFA: Endless loop

Question

Hello, I contacted the microsoft community support and they sent me here. Here is my issue.

I can't seem to login in to my multi-factor authentication (MFA) for my school account. Every time I try, it asks me to approve the request. But as I'm not logged in, I don't receive a request. The alternative methods don't help either. The "Use a verification code" just refers back to the app, which doesn't help, and the "Text +XX XXX..." is not my phone number. So I'm essentially unable to login and there is no way for me to change my information. Please HELP.

I generated this troubleshooting info:

Request Id: a51c242e-b44c-40df-8871-e908e5340f00

Correlation Id: ed4d00b9-77e8-4afa-9cfa-c8ba4074284f

Timestamp: 2022-10-03T15:15:03.780Z

Also, I don't have access to be able to Enable/Disable MFA for per user account

Answer 1

Hi Nikola,

In this case you will have to contact your heldesk or support desk to reset your MFA and it has to be admin access, howto-mfa-userdevicesettings

Hope this helps.

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