My mails in Outlook 2016 have different titles but they appear in the same conversation box

Sao Nam 1 Reputation point

I have multiple emails with different titles and contents from the same sender one, but they appear in the same conversation box. Emails from other senders and web version are not affected. I am using Outlook of Office Pro Plus 2016 version. Please help me to fix this problem.


Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
4,947 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. ChristyZhang-MSFT 21,256 Reputation points Microsoft Vendor

    Hi @Sao Nam ,

    Welcome to our forum!

    For the current situation where the view you mentioned shows an error, please try to click Reset View to recover the view to the default.

    If it doesn't work, please try a command to reset the view settings: win+R> type: outlook /cleanviews.(This command will delete all custom view settings. If you need to keep other view settings, please remember to back up.)

    And then you need to recreate the view. If the issue still exists, please tell us exactly how you want to set up your view for our better research. Enable Show as Conversations?

    Or do some changes via View settings>Group By?

    In addition, considering that the screenshot you provided contains personal information(domain), I have hidden it in order to avoid privacy disclosure. Please remember to hide your personal information.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.