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New Retention Policy not working

Denis Repp 21 Reputation points
2022-10-04T14:12:14.113+00:00

Hello

Exchange 2019 - on premises

Created new Retention Tags in EAC (copied format of existing tags)

(one to delete old Sent Items messages, one to delete old Deleted Items messages)

Created new Retention Policy with those tags in EAC (copied format of existing policies)

Applied policy to a single mailbox (in EAC)

Verified that policy isw in place (checked in Powershell)

Waited 24 hours. Nothing is happening. Nothing deleted.

Please help

Thank you

Exchange Server Management
Exchange Server Management
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
7,669 questions
0 comments
Accepted answer
  1. Andy David - MVP 149.2K Reputation points MVP
    2022-10-04T15:19:56.063+00:00

    See if you can force it for a mailbox or two:
    https://learn.microsoft.com/en-us/powershell/module/exchange/start-managedfolderassistant?view=exchange-ps

    I would generally give retention policies a few days to kick in,

    0 comments

3 additional answers

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  1. Denis Repp 21 Reputation points
    2022-10-04T15:42:13.62+00:00

    Thanks for the tip - I have run that command, and I'll see how things look tomorrow

    0 comments
  2. Denis Repp 21 Reputation points
    2022-10-05T19:39:38.54+00:00

    Hello again
    This policy has been in place for three days now, and still nothing happens. Can anyone tell me why this does not work?

    Thanks in advance

  3. Denis Repp 21 Reputation points
    2022-10-06T11:52:40.883+00:00

    Here it is - I don't know where to start with this. Do you have any thoughts?

    RunspaceId : 3a260527-e26c-4000-91eb-f2effe8e7167
    MailboxLog : <Properties>
    <MailboxTable>
    <Property>
    <Name>DatabaseSchemaVersion</Name>
    <Value>185</Value>
    </Property>
    <Property>
    <Name>PR_OOF_STATE_USER_CHANGE_TIME</Name>
    <Value>12/30/9999 11:59:59 PM</Value>
    </Property>
    <Property>
    <Name>PR_OOF_SETTINGS_ITEM_ID</Name>
    <Value>0x000000009FB8FCFA106C954D9A1369F1A3EDED860700A5EAE99DE1B5854AAD631F109F9CD0310000002F09140000A5EAE99DE1B5854AAD631F109F9CD0310000002F0B9D0000</Value>
    </Property>
    <Property>
    <Name>NormalMessageSize64</Name>
    <Value>15395920262</Value>
    </Property>
    <Property>
    <Name>TotalPages</Name>
    <Value>533628</Value>
    </Property>
    <Property>
    <Name>PersistableTenantPartitionHint</Name>
    <Value>0x00000000000000000000000000000000</Value>
    </Property>
    <Property>
    <Name>IsContentIndexingEnabled</Name>
    <Value>True</Value>
    </Property>
    <Property>
    <Name>Size</Name>
    <Value>-1779739421</Value>
    </Property>
    <Property>
    <Name>ExtendedSize</Name>
    <Value>15400129763</Value>
    </Property>
    <Property>
    <Name>ExtendedDumpsterSize</Name>
    <Value>3175209784</Value>
    </Property>
    <Property>
    <Name>MaxSubmitMessageSize</Name>
    <Value>50000</Value>
    </Property>
    <Property>
    <Name>MaxMessageSize</Name>
    <Value>50000</Value>
    </Property>
    <Property>
    <Name>MailboxMiscFlags</Name>
    <Value>0</Value>
    </Property>
    <Property>
    <Name>MailboxGuid</Name>
    <Value>0xB147C7FD34B093489FDC00A84CC850F8</Value>
    </Property>
    <Property>
    <Name>PropertyGroupMapping</Name>
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    <Property>
    <Name>LCID</Name>
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    </Property>
    <Property>
    <Name>LocaleId</Name>
    <Value>1033</Value>
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    <Property>
    <Name>ControlDataForCalendarRepairAssistant</Name>
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    </Property>
    <Property>
    <Name>ControlDataForSharingPolicyAssistant</Name>
    <Value>0x010000001E65FB8DC9A6DA48</Value>
    </Property>
    <Property>
    <Name>ControlDataForElcAssistant</Name>
    <Value>0x01000000C6390769DFA6DA48</Value>
    </Property>
    <Property>
    <Name>ElcLastRunTotalProcessingTime</Name>
    <Value>16890</Value>
    </Property>
    <Property>
    <Name>ElcLastRunSubAssistantProcessingTime</Name>
    <Value>15900</Value>
    </Property>
    <Property>
    <Name>ElcLastRunUpdatedFolderCount</Name>
    <Value>7</Value>
    </Property>
    <Property>
    <Name>ElcLastRunTaggedFolderCount</Name>
    <Value>0</Value>
    </Property>
    <Property>
    <Name>ElcLastRunUpdatedItemCount</Name>
    <Value>148</Value>
    </Property>
    <Property>
    <Name>ElcLastRunTaggedWithArchiveItemCount</Name>
    <Value>0</Value>
    </Property>
    <Property>
    <Name>ElcLastRunTaggedWithExpiryItemCount</Name>
    <Value>148</Value>
    </Property>
    <Property>
    <Name>ElcLastRunDeletedFromRootItemCount</Name>
    <Value>23</Value>
    </Property>
    <Property>
    <Name>ElcLastRunDeletedFromDumpsterItemCount</Name>
    <Value>0</Value>
    </Property>
    <Property>
    <Name>ElcLastRunArchivedFromRootItemCount</Name>
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    <Property>
    <Name>ElcLastRunArchivedFromDumpsterItemCount</Name>
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    <Property>
    <Name>ELCLastSuccessTimestamp</Name>
    <Value>10/5/2022 2:39:29 PM</Value>
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    <Name>ElcFaiSaveStatus</Name>
    <Value>SaveSucceeded</Value>
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    <Property>
    <Name>ElcFaiDeleteStatus</Name>
    <Value>DeleteNotAttempted</Value>
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    <Property>
    <Name>ControlDataForJunkEmailAssistant</Name>
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    <Property>
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    <Property>
    <Name>ControlDataForFreeBusyPublishingTimeBasedAssistant</Name>
    <Value>0x01000000508ADE9F0CA7DA48</Value>
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    <Property>
    <Name>ControlDataForCalendarInsightsAssistant</Name>
    <Value>0x01000000B528D33571A7DA48</Value>
    </Property>
    <Property>
    <Name>ExternalSharingCalendarSubscriptionCount</Name>
    <Value>0</Value>
    </Property>
    <Property>
    <Name>ConsumerSharingCalendarSubscriptionCount</Name>
    <Value>0</Value>
    </Property>
    <Property>
    <Name>HolidayCalendarSubscriptionCount</Name>
    <Value>0</Value>
    </Property>
    <Property>
    <Name>HolidayCalendarHierarchyVersion</Name>
    <Value>0</Value>
    </Property>
    <Property>
    <Name>InternetCalendarSubscriptionCount</Name>
    <Value>0</Value>
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    <Property>
    <Name>ExternalSharingContactSubscriptionCount</Name>
    <Value>0</Value>
    </Property>
    <Property>
    <Name>LastSharingPolicyAppliedId</Name>
    <Value>0x00000000000000000000000000000000</Value>
    </Property>
    <Property>
    <Name>LastSharingPolicyAppliedHash</Name>
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    <Property>
    <Name>LastSharingPolicyAppliedTime</Name>
    <Value>12/4/2021 11:57:37 PM</Value>
    </Property>
    <Property>
    <Name>OofScheduleStart</Name>
    <Value>10/4/2022 9:00:00 PM</Value>
    </Property>
    <Property>
    <Name>OofScheduleEnd</Name>
    <Value>10/10/2022 12:00:00 PM</Value>
    </Property>
    <Property>
    <Name>MailboxType</Name>
    <Value>0</Value>
    </Property>
    <Property>
    <Name>MailboxTypeDetail</Name>
    <Value>1</Value>
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    <Property>
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    <Name>ControlDataForPeopleRelevanceAssistant</Name>
    <Value>0x010000004CA057E1FBA6DA48</Value>
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    <Property>
    <Name>ControlDataForPeopleRelevanceMultiStepAssistant</Name>
    <Value>0x0100000045E273F881A7DA48</Value>
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    <Property>
    <Name>ControlDataForSharePointSignalStoreAssistant</Name>
    <Value>0x01000000DEB064C634A6DA48</Value>
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    <Property>
    <Name>ControlDataForCleanupActionsAssistant</Name>
    <Value>0x01000000985FDF55DAA6DA48</Value>
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    <Name>FileExtractionTimeBasedAssistant</Name>
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    <Property>
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    <Property>
    <Name>ClassificationEnabled</Name>
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    <Property>
    <Name>ClutterEnabled</Name>
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    <Value>False</Value>
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    <Name>IsClutterDisabledByFocusedInbox</Name>
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    <Value>False</Value>
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    <Property>
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    <Property>
    <Name>MailboxOofState</Name>
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    <Name>LastLogonTime</Name>
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    <Property>
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    <Property>
    <Name>BigFunnelMailboxCreationVersion</Name>
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    <Property>
    <Name>BigFunnelAttributeVectorCommonVersion</Name>
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    <Property>
    <Name>BigFunnelMasterIndexVersion</Name>
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    <Name>BigFunnelMailboxPOIVersion</Name>
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    <Name>BigFunnelNotIndexedCount</Name>
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    <Name>BigFunnelRetryFeederAssistant</Name>
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    <Name>PerUserTrackingBasedOnImmutableId</Name>
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    <Property>
    <Name>CreationTime</Name>
    <Value>12/4/2021 8:37:58 PM</Value>
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    <Property>
    <Name>DisplayName</Name>
    <Value>$$USER$$</Value>
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    <Property>
    <Name>StoreEntryId</Name>
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    </Properties>
    LogName : ExtendedProperties
    Identity : $$AD INFO REDACTED$$
    IsValid : True
    ObjectState : Unchanged

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