how do I fix the error "Cannot read properties of undefined (reading 'error')" that occurs in Form Recognizer Studio when it tries to analyze a document?

Question

I had been using Form Recognizer and Form Recognizer Studio Successfully
I submitted a document to the form recognizer through the api and it timed out
I went to test the document through the studio and the I got the 'Cannot read properties of undefined (reading 'error')'
I went to retrain the model and the same error came up Cannot read properties of undefined (reading 'error')
I tried to access another model and the model said it didn't exist
I deleted the form recognizer resource and created a new resource, same results

Answer 1

Hello @Steve Keech

I hope you have solved your issue and everything is working fine now. Do you have a chance to check if the solution in the comment working for you if you still face this problem?

The solution to this problem is to add an slash "/" when making a new project on the "Folder path" settings. The "Folder path" option cannot be left empty even if there are no sub folders on the container.

Reference - https://learn.microsoft.com/en-us/answers/questions/612702/34form-recognizer-studio34-cannot-read-properties.html

I hope this helps, please let us know if you need help, we are happy to help further.

Regards,
Yutong

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