profile issue

Glenn Maxwell 10,146 Reputation points

Hi All

i have a windows 10VM hosted in azure, i have uninstalled FSLogix software on it and rebooted the VM. After reboot i am able to login to the VM but i see black screen. Experts guide me how to fix the issue. even i tried with local administrator and other account also i am getting black screen.

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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Azure Virtual Machines
Azure Virtual Machines
An Azure service that is used to provision Windows and Linux virtual machines.
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Azure Virtual Desktop
Azure Virtual Desktop
A Microsoft desktop and app virtualization service that runs on Azure. Previously known as Windows Virtual Desktop.
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A set of solutions that enhance, enable, and simplify non-persistent Windows computing environments and may also be used to create more portable computing sessions when using physical devices.
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Accepted answer
  1. Andreas Baumgarten 98,606 Reputation points MVP

    Hi @Glenn Maxwell ,

    maybe renaming the old profile folder in the VM might help. If you logon a new profile (profile folder) should be created.

    PowerShell script (just modify the name of the folder):

    $folderName = "C:\Users\Junk"  
    $newFolderName = "C:\Users\Junk1"  
    Rename-Item -Path $folderName -NewName $newFolderName  

    You can run the script inside the VM via Azure Portal:


    If it doesn't work you could rename the profile folder again to the original name.


    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

    Andreas Baumgarten

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2 additional answers

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  1. msrini-MSFT 9,261 Reputation points Microsoft Employee


    You can try to resize the VM which will move your VM to a different host and if the issue is from the physical node, then it will be resolved.

    If that didn't work, you can try to take a snapshot and try to create a new VM with the snapshot.

    Karthik Srinivas

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  2. Glenn Maxwell 10,146 Reputation points

    issue is not with the VM its only with the profile. is it something i can connect using remote registry and fix?

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