profile issue

Question

Hi All

i have a windows 10VM hosted in azure, i have uninstalled FSLogix software on it and rebooted the VM. After reboot i am able to login to the VM but i see black screen. Experts guide me how to fix the issue. even i tried with local administrator and other account also i am getting black screen.

Answer 1

Hi @Glenn Maxwell ,

maybe renaming the old profile folder in the VM might help. If you logon a new profile (profile folder) should be created.

PowerShell script (just modify the name of the folder):

$folderName = "C:\Users\Junk"  
$newFolderName = "C:\Users\Junk1"  
Rename-Item -Path $folderName -NewName $newFolderName  

You can run the script inside the VM via Azure Portal:

If it doesn't work you could rename the profile folder again to the original name.

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards
Andreas Baumgarten

Answer 2

Hi,

You can try to resize the VM which will move your VM to a different host and if the issue is from the physical node, then it will be resolved.

If that didn't work, you can try to take a snapshot and try to create a new VM with the snapshot.

Regards,
Karthik Srinivas

Answer 3

issue is not with the VM its only with the profile. is it something i can connect using remote registry and fix?