profile issue

Glenn Maxwell 10,146 Reputation points
2022-10-05T09:41:38.267+00:00

Hi All

i have a windows 10VM hosted in azure, i have uninstalled FSLogix software on it and rebooted the VM. After reboot i am able to login to the VM but i see black screen. Experts guide me how to fix the issue. even i tried with local administrator and other account also i am getting black screen.

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
10,777 questions
Azure Virtual Machines
Azure Virtual Machines
An Azure service that is used to provision Windows and Linux virtual machines.
7,257 questions
Azure Virtual Desktop
Azure Virtual Desktop
A Microsoft desktop and app virtualization service that runs on Azure. Previously known as Windows Virtual Desktop.
1,383 questions
FSLogix
FSLogix
A set of solutions that enhance, enable, and simplify non-persistent Windows computing environments and may also be used to create more portable computing sessions when using physical devices.
464 questions
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Accepted answer
  1. Andreas Baumgarten 98,606 Reputation points MVP
    2022-10-06T20:06:20.16+00:00

    Hi @Glenn Maxwell ,

    maybe renaming the old profile folder in the VM might help. If you logon a new profile (profile folder) should be created.

    PowerShell script (just modify the name of the folder):

    $folderName = "C:\Users\Junk"  
    $newFolderName = "C:\Users\Junk1"  
    Rename-Item -Path $folderName -NewName $newFolderName  
    

    You can run the script inside the VM via Azure Portal:

    248195-image.png

    If it doesn't work you could rename the profile folder again to the original name.

    ----------

    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

    Regards
    Andreas Baumgarten

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2 additional answers

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  1. msrini-MSFT 9,261 Reputation points Microsoft Employee
    2022-10-05T09:47:41.963+00:00

    Hi,

    You can try to resize the VM which will move your VM to a different host and if the issue is from the physical node, then it will be resolved.

    If that didn't work, you can try to take a snapshot and try to create a new VM with the snapshot.

    Regards,
    Karthik Srinivas

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  2. Glenn Maxwell 10,146 Reputation points
    2022-10-05T10:40:53.64+00:00

    issue is not with the VM its only with the profile. is it something i can connect using remote registry and fix?

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