Blue screen when zooming on touch screen

Richard Spiegelburg 6 Reputation points
2022-10-05T11:38:32.847+00:00

Hello there,

we have a serious issue with BSOD when zooming images in our software by means of a touch screen device.

It is pretty much independend from the hardware and OS we assume a bug in the win32kbase.sys --> CTouchProcessor::UpdateThreadPointerList :

SYMBOL_NAME: win32kbase!CTouchProcessor::UpdateThreadPointerList+90a4f

MODULE_NAME: win32kbase

IMAGE_NAME: win32kbase.sys

IMAGE_VERSION: 10.0.19041.2075

STACK_COMMAND: .cxr 0xffffcd0cfa43ed60 ; kb

BUCKET_ID_FUNC_OFFSET: 90a4f

FAILURE_BUCKET_ID: AV_win32kbase!CTouchProcessor::UpdateThreadPointerList

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {a6201a2c-6ebd-989a-b017-0d8717b61554}

Crash dumps can be found here:

https://1drv.ms/u/s!AjEkSDRxI8RcgQEnB9RirpcjLYgz?e=yjeeiP

Windows API - Win32
Windows API - Win32
A core set of Windows application programming interfaces (APIs) for desktop and server applications. Previously known as Win32 API.
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