Adding Visio to exisitng Intune Microsoft 365 Apps install

Question

Hi All, I need some help creating an install package for Visio.
We currently deploy the standard Microsoft 365 Apps (except Access) to all our Intune laptops via a Microsoft 365 Apps deployment using an xml:

<Configuration ID="94b0377a-b83d-4b69-aec6-5b0fe3a81fb5">  
  <Add OfficeClientEdition="64" Channel="SemiAnnual">  
    <Product ID="O365ProPlusRetail">  
      <Language ID="MatchOS" />  
      <ExcludeApp ID="Access" />  
      <ExcludeApp ID="Groove" />  
      <ExcludeApp ID="Lync" />  
    </Product>  
  </Add>  
  <Property Name="SharedComputerLicensing" Value="0" />  
  <Property Name="PinIconsToTaskbar" Value="TRUE" />  
  <Property Name="SCLCacheOverride" Value="0" />  
  <Property Name="AUTOACTIVATE" Value="0" />  
  <Property Name="FORCEAPPSHUTDOWN" Value="FALSE" />  
  <Property Name="DeviceBasedLicensing" Value="0" />  
  <Updates Enabled="TRUE" />  
  <RemoveMSI />  
  <AppSettings>  
    <Setup Name="Company" Value="Housing 21" />  
    <User Key="software\microsoft\office\16.0\excel\options" Name="defaultformat" Value="51" Type="REG_DWORD" App="excel16" Id="L_SaveExcelfilesas" />  
    <User Key="software\microsoft\office\16.0\outlook\autodiscover" Name="zeroconfigexchange" Value="1" Type="REG_DWORD" App="outlk16" Id="L_AutomaticallyConfigureProfileBasedOnActive" />  
    <User Key="software\microsoft\office\16.0\powerpoint\options" Name="defaultformat" Value="27" Type="REG_DWORD" App="ppt16" Id="L_SavePowerPointfilesas" />  
    <User Key="software\microsoft\office\16.0\word\options" Name="defaultformat" Value="" Type="REG_SZ" App="word16" Id="L_SaveWordfilesas" />  
  </AppSettings>  
  <Display Level="Full" AcceptEULA="TRUE" />  
</Configuration>  

This works fine and all our laptops have office installed when the user gets it.

Now we want to add Visio to a few users, following guides on the internet I have created a new package using this as the XML:

<Configuration ID="b5f8e99c-4dd4-4630-a46f-e11f8fc2a13d">  
  <Add Version="MatchInstalled">  
    <Product ID="VisioProRetail">  
      <Language ID="MatchInstalled" TargetProduct="All" />  
      <ExcludeApp ID="Groove" />  
      <ExcludeApp ID="Lync" />  
    </Product>  
  </Add>  
</Configuration>  

When trying to install this on a test laptop (with all office closed and a user with a visio plan 2 license), the company portal status just sits of "Downloading" for hours, after a company portal sync the status changes to "Failed to download".

Doing more reading there are some post that suggest to do a cumulative package, so we tried the following but get exactly the same result:

<Configuration ID="f685fbe1-a6e2-4491-b312-21979fd35c1d">  
  <Info />  
  <Add OfficeClientEdition="64" Channel="Current">  
    <Product ID="O365ProPlusRetail">  
      <Language ID="MatchOS" />  
      <ExcludeApp ID="Access" />  
      <ExcludeApp ID="Groove" />  
      <ExcludeApp ID="Lync" />  
    </Product>  
    <Product ID="VisioProRetail">  
      <Language ID="MatchOS" />  
      <ExcludeApp ID="Access" />  
      <ExcludeApp ID="Groove" />  
      <ExcludeApp ID="Lync" />  
    </Product>  
  </Add>  
  <Property Name="SharedComputerLicensing" Value="0" />  
  <Property Name="FORCEAPPSHUTDOWN" Value="FALSE" />  
  <Property Name="DeviceBasedLicensing" Value="0" />  
  <Property Name="SCLCacheOverride" Value="0" />  
  <Updates Enabled="TRUE" />  
  <RemoveMSI />  
  <AppSettings>  
    <Setup Name="Company" Value="Housing" />  
    <User Key="software\microsoft\office\16.0\excel\options" Name="defaultformat" Value="51" Type="REG_DWORD" App="excel16" Id="L_SaveExcelfilesas" />  
    <User Key="software\microsoft\office\16.0\outlook\autodiscover" Name="zeroconfigexchange" Value="1" Type="REG_DWORD" App="outlk16" Id="L_AutomaticallyConfigureProfileBasedOnActive" />  
    <User Key="software\microsoft\office\16.0\powerpoint\options" Name="defaultformat" Value="27" Type="REG_DWORD" App="ppt16" Id="L_SavePowerPointfilesas" />  
    <User Key="software\microsoft\office\16.0\word\options" Name="defaultformat" Value="" Type="REG_SZ" App="word16" Id="L_SaveWordfilesas" />  
  </AppSettings>  
  <Display Level="Full" AcceptEULA="TRUE" />  
</Configuration>  

Can anyone tell me the best way of getting Visio added to an exisitng install of office 365, or how to trouble shoot why this isn't working?
Thank you!
Ed.

Answer 1

Hi @Ed Newman ,
I tested the Configure.xml file in my PC, it works and the Configure.xml is correct.

Did you install other Office application in the problem PC before? Try to run the Office tool to help you uninstall all Office completely from PC: https://support.microsoft.com/en-us/office/uninstall-office-automatically-9ad57b43-fa12-859a-9cf0-b694637b3b05
I suggest you try to test the configure without Intune, if it still cannot be installed. I suggest you download the latest Office Deployment Tool and check if it works:

https://www.microsoft.com/en-us/download/confirmation.aspx?id=49117

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

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