Administrator Role Needed

Question

Our organization had a third-party administrator set up our Microsoft Profile for Azure Activity Directory, Office 365, and SharePoint. The administrator is no longer supporting our account on their server and has the only Microsoft login with administrator privileges. They have disabled our access to most functions without giving us a mechanism to update billing or transfer all files.
Although the vendor disabled our server access, automatic monthly payments to Microsoft were being withdrawn from our bank. We were able to maintain our account and access to OneDrive files until our billing method was compromised. I am unable to update our payment method which has caused us to lose the ability to access OneDrive files from the past month. I have tried creating a support request via Microsoft but am giving the message, "Switch to an account that has permission. Your account (xxxxx@Amir .org) doesn’t have permission to view or manage this page in the Microsoft 365 admin center."

Answer 1

Hi @SEAL Works

Try reaching out to Microsoft 365 by phone support:

If you're an admin on the account, call (800) 865-9408 (toll-free, US only). If you’re outside the United States, see the global support phone numbers.

Cited from https://support.microsoft.com/en-us/topic/contact-microsoft-office-support-fd6bb40e-75b7-6f43-d6f9-c13d10850e77

Global Support Numbers (Outside USA):

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

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If this is helpful please accept answer.

Answer 2

May need to contact global cust service to gain access.
https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

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