SharePoint Online OpenText Documentum Connector Session Time out

Question

SharePoint Online OpenText Documentum Connector Session Time out

Sajith Gopalakrishnan Hema 1,056

Using Web Part, SharePoint Online is connected to Documentum using OpenText Documentum Connector.

The user is able to connect to the connector and browse the files and folders. However if the user did not active around half an hour, the files and folders are disappearing. It seems to be a Session Time out. How to increase the time to one hour ?

1 answer

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Answer 1

Yanli Jiang - MSFT 31,601 Microsoft External Staff

Hi @Sajith Gopalakrishnan Hema ,
According to my research, Idle Session Timeout in SharePoint Online is disabled by default. After opening, it also reminds that the account will be Signed out, not the files and folders are disappearing as you described. For more details, you can refer to this article.
So I think your problem has more to do with OpenText Documentum Connector. It is recommended that you go to the forum of OpenText for better help.
Thank you for your understanding and support.

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Yanli Jiang - MSFT 31,601 Reputation points Microsoft External Staff

2022-10-10T08:56:15.693+00:00

I am looking forward to your feedback if there is any update.
Please remember to update this thread if you have any progress.
Thank you for your understanding.
Yanli Jiang - MSFT 31,601 Reputation points Microsoft External Staff

2022-10-13T09:51:11.92+00:00

I’m checking how the things are going on about this issue. Whether the answer helps you?

If there is any problem with this issue, feel free to let me know.
Sajith Gopalakrishnan Hema 1,056 Reputation points

2022-10-13T16:45:06.973+00:00

OpenText Documentum Connector team is saying that there is no issue with the connection from their end.
Yanli Jiang - MSFT 31,601 Reputation points Microsoft External Staff

2022-10-14T07:06:40.657+00:00

Hi @Sajith Gopalakrishnan Hema ,
Well, thanks for your reply.
I suggest you try the method in the article about SharePoint online idle session timeout provided in the answer. Then, see whether the problem is resolved.

Regards.
Yanli Jiang - MSFT 31,601 Reputation points Microsoft External Staff

2022-11-02T02:15:59.32+00:00

Hi @Sajith Gopalakrishnan Hema ,
I am checking to see if the above answer helps you. If you have any concerns, please feel free to reply.

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SharePoint Online OpenText Documentum Connector Session Time out

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