Certification exam was not push through since there is an error encountered on Microsoft profile

Genalyn Bedia 1 Reputation point

Hello Team,
The error encountered was mentioned below when I tried to access https://www.microsoft.com/en-us/learning/dashboard.aspx to start the exam.

We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam:
Use Internet Explorer (version 9 or above) or Edge
Clear all cache and cookies
Use the InPrivate option in Internet Explorer or Edge
If the issue persists, you can contact Pearson VUE Support to schedule the exam. If you still need help, please click Ask a question on the Microsoft Certification Program support forum.

I performed the system test before taking the exam and it was successful but when I tried to access the link to start the exam the error occurred.

Please help how to address.


Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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  1. Dave Patrick 426K Reputation points MVP

    MVA learning is supported on their own forums. I'd try asking for help in dedicated forums here.

    --please don't forget to Accept as answer if the reply is helpful--

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  2. Jenny Yan-MSFT 9,316 Reputation points
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