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Faulty system

Alexa Paranosic 1 Reputation point
2022-10-07T12:44:50.997+00:00

Hello Microsoft team,

I have an issue with my system, at the end of the message, you can find DxDiag logs, I was suggested by EA developers to reach out to you for the advice how to fix the issues reported in DxDiag.

I have issue running one of their games, it doesn't want to start at all and they say it's because of the issues in the system which can be seen trough DxDiag.

Can you please advise what to do.

Thank you.

Alex

LOGS:

------------------

System Information

------------------ 

  Time of this report: 10/4/2022, 13:23:42  
         Machine name: DESKTOP-GTFLRTS  
           Machine Id: {0BA765DA-A5F9-4337-9567-95CE87272CDE}  
     Operating System: Windows 10 Pro 64-bit (10.0, Build 19044) (19041.vb_release.191206-1406)  
             Language: English (Regional Setting: English)  
  System Manufacturer: Gigabyte Technology Co., Ltd.  
         System Model: P55A-UD3  
                 BIOS: Award Modular BIOS v6.00PG (type: BIOS)  
            Processor: Intel(R) Core(TM) i7 CPU         870  @ 2.93GHz (8 CPUs), ~2.9GHz  
               Memory: 14336MB RAM  
  Available OS Memory: 10232MB RAM  
            Page File: 6155MB used, 10220MB available  
          Windows Dir: C:\WINDOWS  
      DirectX Version: DirectX 12  
  DX Setup Parameters: Not found  
     User DPI Setting: 96 DPI (100 percent)  
   System DPI Setting: 96 DPI (100 percent)  
      DWM DPI Scaling: Disabled  
             Miracast: Available, no HDCP

Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.1741 64bit Unicode

------------

DxDiag Notes

------------ 

  Display Tab 1: No problems found.  
    Sound Tab 1: No problems found.  
    Sound Tab 2: No problems found.  
    Sound Tab 3: No problems found.  
      Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------

Display Devices

--------------- 

       Card name: NVIDIA GeForce GTX 1660 Ti  
    Manufacturer: NVIDIA  
       Chip type: NVIDIA GeForce GTX 1660 Ti  
        DAC type: Integrated RAMDAC  
     Device Type: Full Device (POST)  
      Device Key: Enum\PCI\VEN_10DE&DEV_2182&SUBSYS_37501462&REV_A1  
   Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 11106 MB
Dedicated Memory: 5991 MB
Shared Memory: 5115 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.639648,0.330078), Green(0.299805,0.599609), Blue(0.150391,0.059570), White Point(0.312500,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: SAMSUNG
Monitor Id: SAM08FE
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_e4ca4ec4257b233d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_e4ca4ec4257b233d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_e4ca4ec4257b233d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_e4ca4ec4257b233d\nvldumdx.dll
Driver File Version: 31.00.0015.1748 (English)
Driver Version: 31.0.15.1748
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.7
Hardware Scheduling: Supported:True Enabled:False
Graphics Preemption: Pixel
Compute Preemption: Dispatch
Miracast: Not Supported
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 9/21/2022 2:00:00 AM, 1129984 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71E3E-62C2-11CF-0671-5F170EC2D235}
Vendor ID: 0x10DE
Device ID: 0x2182
SubSys ID: 0x37501462
Revision ID: 0x00A1
Driver Strong Name: oem17.inf:0f066de360ac7f54:Section025:31.0.15.1748:pci\ven_10de&dev_2182&subsys_37501462
Rank Of Driver: 00CF0001
Video Accel:
DXVA2 Modes: {86695F12-340E-4F04-9FD3-9253DD327460} DXVA2_ModeMPEG2_VLD {6F3EC719-3735-42CC-8063-65CC3CB36616} DXVA2_ModeVC1_D2010 DXVA2_ModeVC1_VLD {32FCFE3F-DE46-4A49-861B-AC71110649D5} DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeHEVC_VLD_Main10 {20BB8B0A-97AA-4571-8E99-64E60606C1A6} {15DF9B21-06C4-47F1-841E-A67C97D7F312} DXVA2_ModeMPEG4pt2_VLD_Simple DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC {9947EC6F-689B-11DC-A320-0019DBBC4184} {33FCFE41-DE46-4A49-861B-AC71110649D5} DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2 {DDA19DC7-93B5-49F5-A9B3-2BDA28A2CE6E} {6AFFD11E-1D96-42B1-A215-93A31F09A53D} {914C84A3-4078-4FA9-984C-E2F262CB5C9C} {8A1A1031-29BC-46D0-A007-E9B092CA6767}
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 4
MPO Caps: RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB,IMMEDIATE,HDR (MPO3)
MPO Stretch: 10.000X - 0.500X
MPO Media Hints: resizing, colorspace Conversion
MPO Formats: NV12,YUY2,R16G16B16A16_FLOAT,R10G10B10A2_UNORM,R8G8B8A8_UNORM,B8G8R8A8_UNORM
PanelFitter Caps: RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB,IMMEDIATE,HDR (MPO3)
PanelFitter Stretch: 10.000X - 0.500X

-------------

Sound Devices

------------- 

        Description: Digital Audio (S/PDIF) (High Definition Audio Device)

Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_1458A002&REV_1000
Manufacturer ID: N/A
Product ID: N/A
Type: N/A
Driver Name: HdAudio.sys
Driver Version: 10.0.19041.264 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 5/9/2020 2:00:00 AM, 430080 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Emulation Only
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No 

        Description: Headphones (High Definition Audio Device)

Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_1458A002&REV_1000
Manufacturer ID: N/A
Product ID: N/A
Type: N/A
Driver Name: HdAudio.sys
Driver Version: 10.0.19041.264 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 5/9/2020 2:00:00 AM, 430080 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Emulation Only
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No 

        Description: SAMSUNG (NVIDIA High Definition Audio)

Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10DE&DEV_0099&SUBSYS_14623750&REV_1001
Manufacturer ID: N/A
Product ID: N/A
Type: N/A
Driver Name: nvhda64v.sys
Driver Version: 1.3.39.14 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 6/22/2022 2:00:00 AM, 129576 bytes
Other Files:
Driver Provider: NVIDIA Corporation
HW Accel Level: Emulation Only
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------

Sound Capture Devices

--------------------- 

        Description: Digital Audio (S/PDIF) (High Definition Audio Device)

Default Sound Capture: No
Default Voice Capture: No
Driver Name: HdAudio.sys
Driver Version: 10.0.19041.264 (English)
Driver Attributes: Final Retail
Date and Size: 5/9/2020 2:00:00 AM, 430080 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF 

        Description: Microphone (High Definition Audio Device)

Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: HdAudio.sys
Driver Version: 10.0.19041.264 (English)
Driver Attributes: Final Retail
Date and Size: 5/9/2020 2:00:00 AM, 430080 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

---------------------

Video Capture Devices
Number of Devices: 0

---------------------

-------------------

DirectInput Devices

------------------- 

  Device Name: Mouse  
     Attached: 1  
Controller ID: n/a

Vendor/Product ID: n/a
FF Driver: n/a 

  Device Name: Keyboard  
     Attached: 1  
Controller ID: n/a

Vendor/Product ID: n/a
FF Driver: n/a 

  Device Name: USB DEVICE  
     Attached: 1  
Controller ID: 0x0

Vendor/Product ID: 0x0C45, 0x5004
FF Driver: n/a 

  Device Name: USB DEVICE  
     Attached: 1  
Controller ID: 0x0

Vendor/Product ID: 0x0C45, 0x5004
FF Driver: n/a 

  Device Name: USB DEVICE  
     Attached: 1  
Controller ID: 0x0

Vendor/Product ID: 0x0C45, 0x5004
FF Driver: n/a

Poll w/ Interrupt: No

-----------

USB Devices

-----------

  • USB Root Hub
    | Vendor/Product ID: 0x8086, 0x3B39
    | Matching Device ID: USB\ROOT_HUB
    | Service: usbhub
    | Driver: usbhub.sys, 12/7/2019 11:07:56, 528184 bytes
    | Driver: usbd.sys, 12/7/2019 11:07:56, 33080 bytes
    |
    +-+ USB Composite Device
    | | Vendor/Product ID: 0x0C45, 0x5004
    | | Location: Port_#0002.Hub_#0008
    | | Matching Device ID: USB\COMPOSITE
    | | Service: usbccgp
    | | Driver: usbccgp.sys, 9/15/2022 21:19:12, 190800 bytes
    | |
    | +-+ USB Input Device
    | | | Vendor/Product ID: 0x0C45, 0x5004
    | | | Location: 0000.001d.0003.002.000.000.000.000.000
    | | | Matching Device ID: USB\Class_03&SubClass_01
    | | | Service: HidUsb
    | | | Driver: hidusb.sys, 10/6/2021 15:37:36, 44032 bytes
    | | | Driver: hidclass.sys, 10/6/2021 15:37:36, 225792 bytes
    | | | Driver: hidparse.sys, 10/6/2021 15:37:36, 46080 bytes
    | | |
    | | +-+ HID Keyboard Device
    | | | | Vendor/Product ID: 0x0C45, 0x5004
    | | | | Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
    | | | | Service: kbdhid
    | | | | Driver: kbdhid.sys, 12/7/2019 11:07:56, 46592 bytes
    | | | | Driver: kbdclass.sys, 12/7/2019 11:07:56, 71480 bytes
    | | |
    | +-+ USB Input Device
    | | | Vendor/Product ID: 0x0C45, 0x5004
    | | | Location: 0000.001d.0003.002.000.000.000.000.000
    | | | Matching Device ID: USB\Class_03&SubClass_01
    | | | Service: HidUsb
    | | | Driver: hidusb.sys, 10/6/2021 15:37:36, 44032 bytes
    | | | Driver: hidclass.sys, 10/6/2021 15:37:36, 225792 bytes
    | | | Driver: hidparse.sys, 10/6/2021 15:37:36, 46080 bytes
    | | |
    | | +-+ HID Keyboard Device
    | | | | Vendor/Product ID: 0x0C45, 0x5004
    | | | | Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
    | | | | Service: kbdhid
    | | | | Driver: kbdhid.sys, 12/7/2019 11:07:56, 46592 bytes
    | | | | Driver: kbdclass.sys, 12/7/2019 11:07:56, 71480 bytes
    | |
    +-+ USB Input Device
    | | Vendor/Product ID: 0x30FA, 0x0300
    | | Location: Port_#0001.Hub_#0008
    | | Matching Device ID: USB\Class_03&SubClass_01
    | | Service: HidUsb
    | | Driver: hidusb.sys, 10/6/2021 15:37:36, 44032 bytes
    | | Driver: hidclass.sys, 10/6/2021 15:37:36, 225792 bytes
    | | Driver: hidparse.sys, 10/6/2021 15:37:36, 46080 bytes
    | |
    | +-+ HID-compliant mouse
    | | | Vendor/Product ID: 0x30FA, 0x0300
    | | | Matching Device ID: HID_DEVICE_SYSTEM_MOUSE
    | | | Service: mouhid
    | | | Driver: mouhid.sys, 12/7/2019 11:07:56, 35328 bytes
    | | | Driver: mouclass.sys, 12/7/2019 11:07:56, 67600 bytes

----------------

Gameport Devices

----------------

------------

PS/2 Devices

------------

------------------------

Disk & DVD/CD-ROM Drives

------------------------ 

  Drive: C:

Free Space: 708.3 GB
Total Space: 952.7 GB
File System: NTFS
Model: ST1000DM003-1CH162 ATA Device

--------------

System Devices

-------------- 

 Name: High Definition Audio Controller

Device ID: PCI\VEN_8086&DEV_3B56&SUBSYS_A0021458&REV_06\3&13C0B0C5&0&D8
Driver: C:\WINDOWS\system32\DRIVERS\hdaudbus.sys, 10.00.19041.1566 (English), 8/16/2022 18:12:53, 134656 bytes
Driver: C:\WINDOWS\system32\DRIVERS\drmk.sys, 10.00.19041.0746 (English), 10/6/2021 15:37:35, 97792 bytes
Driver: C:\WINDOWS\system32\DRIVERS\portcls.sys, 10.00.19041.0746 (English), 10/6/2021 15:37:35, 388608 bytes 

 Name: Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B39

Device ID: PCI\VEN_8086&DEV_3B39&SUBSYS_50041458&REV_06\3&13C0B0C5&0&EB
Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 10.00.19041.0001 (English), 12/7/2019 11:07:56, 39424 bytes
Driver: C:\WINDOWS\system32\drivers\usbport.sys, 10.00.19041.0001 (English), 12/7/2019 11:07:56, 473400 bytes
Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 10.00.19041.0001 (English), 12/7/2019 11:07:56, 528184 bytes 

 Name: Renesas USB 3.0 eXtensible Host Controller - 0.96 (Microsoft)

Device ID: PCI\VEN_1033&DEV_0194&SUBSYS_50071458&REV_03\4&304316D0&0&00E2
Driver: C:\WINDOWS\system32\DRIVERS\USBXHCI.SYS, 10.00.19041.1806 (English), 8/16/2022 18:12:58, 624984 bytes
Driver: C:\WINDOWS\system32\DRIVERS\UMDF\UsbXhciCompanion.dll, 10.00.19041.1806 (English), 8/16/2022 18:12:58, 138968 bytes 

 Name: NVIDIA USB Type-C Port Policy Controller

Device ID: PCI\VEN_10DE&DEV_1AED&SUBSYS_37501462&REV_A1\4&932E434&0&0318
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nvppc.inf_amd64_25fb711132593303\UcmCxUcsiNvppc.sys, 1.46.0831.0832 (English), 9/22/2022 02:35:13, 711168 bytes 

 Name: Standard Dual Channel PCI IDE Controller

Device ID: PCI\VEN_8086&DEV_3B20&SUBSYS_B0021458&REV_06\3&13C0B0C5&0&FA
Driver: C:\WINDOWS\system32\DRIVERS\pciide.sys, 10.00.19041.1889 (English), 8/16/2022 18:12:57, 17752 bytes
Driver: C:\WINDOWS\system32\DRIVERS\pciidex.sys, 10.00.19041.1889 (English), 8/16/2022 18:12:57, 57680 bytes
Driver: C:\WINDOWS\system32\DRIVERS\atapi.sys, 10.00.19041.1889 (English), 8/16/2022 18:12:57, 31064 bytes
Driver: C:\WINDOWS\system32\DRIVERS\ataport.sys, 10.00.19041.1889 (English), 8/16/2022 18:12:57, 225104 bytes 

 Name: PCI-to-PCI Bridge

Device ID: PCI\VEN_8086&DEV_3B46&SUBSYS_50011458&REV_06\3&13C0B0C5&0&E2
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 10.00.19041.1949 (English), 9/15/2022 21:19:11, 473424 bytes 

 Name: Registers

Device ID: PCI\VEN_8086&DEV_D155&SUBSYS_00000000&REV_11\3&13C0B0C5&0&40
Driver: n/a 

 Name: DMI Device

Device ID: PCI\VEN_8086&DEV_D131&SUBSYS_50001458&REV_11\3&13C0B0C5&0&00
Driver: n/a 

 Name: Registers

Device ID: PCI\VEN_8086&DEV_D158&SUBSYS_00000000&REV_11\3&13C0B0C5&0&43
Driver: n/a 

 Name: Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B37

Device ID: PCI\VEN_8086&DEV_3B37&SUBSYS_50041458&REV_06\3&13C0B0C5&0&E9
Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 10.00.19041.0001 (English), 12/7/2019 11:07:56, 39424 bytes
Driver: C:\WINDOWS\system32\drivers\usbport.sys, 10.00.19041.0001 (English), 12/7/2019 11:07:56, 473400 bytes
Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 10.00.19041.0001 (English), 12/7/2019 11:07:56, 528184 bytes 

 Name: QPI Device

Device ID: PCI\VEN_8086&DEV_D150&SUBSYS_00000000&REV_11\3&13C0B0C5&0&80
Driver: n/a 

 Name: LPC Controller

Device ID: PCI\VEN_8086&DEV_3B02&SUBSYS_50011458&REV_06\3&13C0B0C5&0&F8
Driver: C:\WINDOWS\system32\DRIVERS\msisadrv.sys, 10.00.19041.1202 (English), 10/6/2021 15:37:36, 20280 bytes 

 Name: Virtualization Engine Controller

Device ID: PCI\VEN_8086&DEV_3B30&SUBSYS_50011458&REV_06\3&13C0B0C5&0&FB
Driver: n/a 

 Name: Standard Dual Channel PCI IDE Controller

Device ID: PCI\VEN_8086&DEV_3B26&SUBSYS_B0021458&REV_06\3&13C0B0C5&0&FD
Driver: C:\WINDOWS\system32\DRIVERS\pciide.sys, 10.00.19041.1889 (English), 8/16/2022 18:12:57, 17752 bytes
Driver: C:\WINDOWS\system32\DRIVERS\pciidex.sys, 10.00.19041.1889 (English), 8/16/2022 18:12:57, 57680 bytes
Driver: C:\WINDOWS\system32\DRIVERS\atapi.sys, 10.00.19041.1889 (English), 8/16/2022 18:12:57, 31064 bytes
Driver: C:\WINDOWS\system32\DRIVERS\ataport.sys, 10.00.19041.1889 (English), 8/16/2022 18:12:57, 225104 bytes 

 Name: Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B3B

Device ID: PCI\VEN_8086&DEV_3B3B&SUBSYS_50041458&REV_06\3&13C0B0C5&0&D0
Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 10.00.19041.0001 (English), 12/7/2019 11:07:56, 39424 bytes
Driver: C:\WINDOWS\system32\drivers\usbport.sys, 10.00.19041.0001 (English), 12/7/2019 11:07:56, 473400 bytes
Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 10.00.19041.0001 (English), 12/7/2019 11:07:56, 528184 bytes 

 Name: Standard Dual Channel PCI IDE Controller

Device ID: PCI\VEN_1B4B&DEV_91A3&SUBSYS_B0001458&REV_11\4&39589462&0&00E0
Driver: C:\WINDOWS\system32\DRIVERS\pciide.sys, 10.00.19041.1889 (English), 8/16/2022 18:12:57, 17752 bytes
Driver: C:\WINDOWS\system32\DRIVERS\pciidex.sys, 10.00.19041.1889 (English), 8/16/2022 18:12:57, 57680 bytes
Driver: C:\WINDOWS\system32\DRIVERS\atapi.sys, 10.00.19041.1889 (English), 8/16/2022 18:12:57, 31064 bytes
Driver: C:\WINDOWS\system32\DRIVERS\ataport.sys, 10.00.19041.1889 (English), 8/16/2022 18:12:57, 225104 bytes 

 Name: PCI-to-PCI Bridge

Device ID: PCI\VEN_8086&DEV_3B44&SUBSYS_50011458&REV_06\3&13C0B0C5&0&E1
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 10.00.19041.1949 (English), 9/15/2022 21:19:11, 473424 bytes 

 Name: Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34

Device ID: PCI\VEN_8086&DEV_3B34&SUBSYS_50061458&REV_06\3&13C0B0C5&0&EF
Driver: C:\WINDOWS\system32\drivers\usbehci.sys, 10.00.19041.0001 (English), 12/7/2019 11:07:56, 86544 bytes
Driver: C:\WINDOWS\system32\drivers\usbport.sys, 10.00.19041.0001 (English), 12/7/2019 11:07:56, 473400 bytes
Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 10.00.19041.0001 (English), 12/7/2019 11:07:56, 528184 bytes 

 Name: Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B3E

Device ID: PCI\VEN_8086&DEV_3B3E&SUBSYS_50041458&REV_06\3&13C0B0C5&0&D1
Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 10.00.19041.0001 (English), 12/7/2019 11:07:56, 39424 bytes
Driver: C:\WINDOWS\system32\drivers\usbport.sys, 10.00.19041.0001 (English), 12/7/2019 11:07:56, 473400 bytes
Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 10.00.19041.0001 (English), 12/7/2019 11:07:56, 528184 bytes 

 Name: Registers

Device ID: PCI\VEN_8086&DEV_D156&SUBSYS_00000000&REV_11\3&13C0B0C5&0&41
Driver: n/a 

 Name: NVIDIA USB 3.10 eXtensible Host Controller - 1.10 (Microsoft)

Device ID: PCI\VEN_10DE&DEV_1AEC&SUBSYS_37501462&REV_A1\4&932E434&0&0218
Driver: C:\WINDOWS\system32\DRIVERS\USBXHCI.SYS, 10.00.19041.1806 (English), 8/16/2022 18:12:58, 624984 bytes
Driver: C:\WINDOWS\system32\DRIVERS\UMDF\UsbXhciCompanion.dll, 10.00.19041.1806 (English), 8/16/2022 18:12:58, 138968 bytes 

 Name: PCI-to-PCI Bridge

Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_50001458&REV_A6\3&13C0B0C5&0&F0
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 10.00.19041.1949 (English), 9/15/2022 21:19:11, 473424 bytes 

 Name: PCI-to-PCI Bridge

Device ID: PCI\VEN_8086&DEV_3B42&SUBSYS_50011458&REV_06\3&13C0B0C5&0&E0
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 10.00.19041.1949 (English), 9/15/2022 21:19:11, 473424 bytes 

 Name: Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B38

Device ID: PCI\VEN_8086&DEV_3B38&SUBSYS_50041458&REV_06\3&13C0B0C5&0&EA
Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 10.00.19041.0001 (English), 12/7/2019 11:07:56, 39424 bytes
Driver: C:\WINDOWS\system32\drivers\usbport.sys, 10.00.19041.0001 (English), 12/7/2019 11:07:56, 473400 bytes
Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 10.00.19041.0001 (English), 12/7/2019 11:07:56, 528184 bytes 

 Name: QPI Device

Device ID: PCI\VEN_8086&DEV_D151&SUBSYS_00000000&REV_11\3&13C0B0C5&0&81
Driver: n/a 

 Name: NVIDIA GeForce GTX 1660 Ti

Device ID: PCI\VEN_10DE&DEV_2182&SUBSYS_37501462&REV_A1\4&932E434&0&0018
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_e4ca4ec4257b233d\NVWMI\nvPerfProvider.man, 9/22/2022 02:35:13, 14175 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_e4ca4ec4257b233d\NVWMI\nvWmi.mof, 9/22/2022 02:35:13, 148921 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_e4ca4ec4257b233d\NVWMI\nvWmi64.exe, 2.36.0000.0000 (English), 9/22/2022 17:13:52, 4486648 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_e4ca4ec4257b233d\Display.NvContainer\MessageBus.dll, 1.22.2758.1620 (English), 9/22/2022 17:12:42, 7536632 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_e4ca4ec4257b233d\Display.NvContainer\NVDisplay.Container.exe, 1.37.3103.4323 (English), 9/22/2022 17:12:42, 1014760 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_e4ca4ec4257b233d\Display.NvContainer\NvContainerRecovery.bat, 9/22/2022 02:35:13, 1951 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_e4ca4ec4257b233d\Display.NvContainer\dlsargs.xml, 9/22/2022 02:35:13, 544 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_e4ca4ec4257b233d\Display.NvContainer\dlsnetparams.csv, 9/22/2022 02:35:13, 1191192 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_e4ca4ec4257b233d\Display.NvContainer\messagebus_client.conf, 9/22/2022 02:35:13, 57 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_e4ca4ec4257b233d\Display.NvContainer\nvgwls.exe, 9/22/2022 17:12:48, 33231848 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_e4ca4ec4257b233d\Display.NvContainer\nvtopps.db3, 9/22/2022 02:35:13, 126976 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_e4ca4ec4257b233d\Display.NvContainer\plugins\LocalSystem\NvXDCore.dll, 31.00.0015.1748 (English), 9/22/2022 17:12:52, 2042856 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_e4ca4ec4257b233d\Display.NvContainer\plugins\LocalSystem\NvcDispCorePlugin.dll, 31.00.0015.1748 (English), 9/22/2022 17:12:48, 523768 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_e4ca4ec4257b233d\Display.NvContainer\plugins\LocalSystem\NvcDispWatchdog.dll, 1.37.3103.4323 (English), 9/22/2022 17:12:50, 738280 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_e4ca4ec4257b233d\Display.NvContainer\plugins\LocalSystem_DisplayDriverRAS.dll, 1.10.0000.0000 (English), 9/22/2022 17:12:56, 2618856 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_e4ca4ec4257b233d\Display.NvContainer\plugins\LocalSystem_NvMsgBusBroadcast.dll, 1.34.3030.7627 (English), 9/22/

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  1. S.Sengupta 24,476 Reputation points MVP
    2022-10-10T01:04:28.947+00:00

    Open Event Viewer and go through the application error logs created immediately after launching the games. This will give you possible clues of the related problem.

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