Hololens 2 stopped working

Iago De Sousa 1 Reputation point
2022-10-07T14:55:56.06+00:00

While using the hololens 2 the glasses stopped working by themselves, there were no drops or collisions.
The hololens does not emit any signal even when trying to charge, the leds that emit a charge signal do not turn on, we have already tried to perform some tests to see if the glasses emit any signal and we were not successful.
I would like to know if there is any possibility that I can do to recover it.

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  1. Zuocheng Wang - MSFT 3,081 Reputation points Microsoft Vendor
    2022-10-10T03:48:34.58+00:00

    Hello, Welcome to Microsoft Q&A,

    Are you using the original charger and original USB cable? If not, make sure your charger and USB cable meet the requirements in HoloLens 2 hardware | Microsoft Learn. And please refer to HoloLens Device Troubleshooting | Microsoft Learn for further troubleshooting.
    Also, for future reference, the hololens-development tag is for questions about programming HoloLens apps. HoloLens device support is not currently available on Q&A. For questions about using or configuring your device please check out the documentation and support options at https://learn.microsoft.com/hololens .

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  2. S.Sengupta 15,766 Reputation points MVP
    2022-10-10T03:49:04.947+00:00

    Kindly go through the following Microsoft reference:

    HoloLens is unresponsive or won't start

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