Hi,
Thanks for posting in Q&A platform.
Based on your description, my understanding is that you encountered an issue while updating Windows. Please try the following method to see if the issue can be resolved.
a. Run the Windows Update Troubleshooter
Windows 10: Select Start > Settings > Update & Security > Troubleshoot, then select Windows Update under Get up and running, and then select Run the troubleshooter.
b. Please make sure Windows Update and Background Intelligent Transfer services are available and running.
Click Start, type services.msc in the Start Search text area, and then click services.msc in the programs list. If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
- Double-click Background Intelligent Transfer Service.
If the Startup status lists Stopped, click Start and then click OK. If the status is Running, click Restart
- Double-click Windows Update.
If the Startup status lists Stopped, click Start and then click OK. If the status is Running, click Restart
- Double-click Workstation.
If the Startup status lists Stopped, click Start and then click OK. If the status is Running, click Restart
Close the Services window and try to install updates again.
c. Rename Software Distribution folders
Note: Before trying to rename the folders, please disconnect in the internet first or Turn on Airplane mode then restart your computer.
From Start , search for cmd
Select Command Prompt (with the option Run as Administrator) from the results
At the Command Prompt, type the following commands one at a time. After each, select Enter. Let the command complete before typing the next command.
net stop wuauserv
net stop cryptsvc
net stop bits
net stop msiserver
ren %systemroot%\softwaredistribution softwaredistribution.bak
ren %systemroot%\system32\catroot2 catroot2.bak
net start wuauserv
net start cryptSvc
net start bits
net start msiserver
After all these commands are completed, close the Command Prompt window and restart your computer.
Please try again to run the Windows Update.
Best Regards,
Sunny
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