How to deploy SCIM between Servicenow and Azure AD for user lifecycle

Question

Hello,

In our project, we are planning to implement SCIM for user lifecycle from Azure AD to Servicenow(SaaS). I have tried connector listed in enterprise application but it's not using scim . it's using SOAP api's for pushing user update to Servicenow.

Any steps or best practices or tutorial really helps to design our solution. Thank you in advance.

Answer 1

@Venkata

As I understand you need steps to configure user provisioning for service now from Azure AD. You can follow below article to do the same.
https://learn.microsoft.com/en-us/azure/active-directory/saas-apps/servicenow-provisioning-tutorial

This article also talks about Service now SOAP API's.

You can let me know if you have any further questions on this.

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Answer 2

Currently the only way to utilize Azure AD's SCIM client to communicate with ServiceNow would be to create a custom non-gallery application and leverage the generic SCIM client packaged with that. Azure AD's engineering group is working with ServiceNow to build a new SCIM integration and when it is completed, we'll release it and it will become available as the default connector for new provisioning jobs created for the ServiceNow Enterprise Application.