Pleaee help MFA loop

Question

Pleaee help MFA loop

Super Kat English 21

I am.completrly stuck in a loop.

I have an .on Microsoft.com email.and I have a teams and office365 account but have become completely locked out due to MFA nit being setup.

I have the authenticator app but I didn't get it setup before the 7 days and now I'm stuck. There is no way around this.
All the help files to.add device or enable MFA rrly on you being able to sign in.

Sign in another way isn't there because I enevr set it up.
Please help!

JimmySalian-2011 45,371 Reputation points Volunteer Moderator

2022-10-08T15:32:13.133+00:00

Hi,

Do you have IT helpdesk or support team or you own the tenant? If you have support desk they will have to reset your MFA by following the steps here - howto-mfa-userdevicesettings

If you are the only admin, unfrotunately nothing can be done other then calling the support desk and logging a call with Microsoft, please keep valid identity handy if you log a call to prove your identity.

Hope this helps.

==
Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

Answer accepted by question author

Givary-MSFT 35,786 Microsoft Employee Moderator

@Super Kat English

Offline troubleshooting performed:

Reviewed the issue and collected the following logs from the session

Request Id: 3f37ea9b-ed33-45ac-a0a2-b3460fcf4e00
Correlation Id: d4f188be-1c69-4103-b8dd-5c32a958ac34
Timestamp: 2022-11-07T10:02:48.237Z

After the reviewing the internal logs based on the above information, Security defaults policy is blocking the access, due to this policy MFA is being prompted every time while accessing portal.azure.com/portal.office.com

Worked with Data Protection team, they verified the details and excluded the Global admin from the above mentioned policy, after which Global admin able to login successfully.

Please remember to "Accept Answer" if answer helped, so that others in the community facing similar issues can easily find the solution.

Super Kat English 21 Reputation points

2022-11-09T17:19:17.977+00:00

Thank you to your self and your colleague Eduard - as mentioned this is my livelihood and I am very appreciate of finally getting this resolved.
They did say it was a known issue and a glitch in the background.

Thank you both very much!
Kat of Super Kat English
Christelle Quilang 1 Reputation point

2022-12-19T09:59:44.087+00:00

Hi Givary, can I please get this help too? I'm stuck in an MFA login loop -- MFA is enabled and used. I can't even log in to my account to change MFA settings.

2 additional answers

Your answer

JimmySalian-2011 45,371 Reputation points Volunteer Moderator

2022-10-08T15:32:13.133+00:00

Hi,

Do you have IT helpdesk or support team or you own the tenant? If you have support desk they will have to reset your MFA by following the steps here - howto-mfa-userdevicesettings

If you are the only admin, unfrotunately nothing can be done other then calling the support desk and logging a call with Microsoft, please keep valid identity handy if you log a call to prove your identity.

Hope this helps.

==
Please "Accept the answer" if the information helped you. This will help us and others in the community as well.
Super Kat English 21 Reputation points

2022-11-09T17:19:17.977+00:00

Thank you to your self and your colleague Eduard - as mentioned this is my livelihood and I am very appreciate of finally getting this resolved.
They did say it was a known issue and a glitch in the background.

Thank you both very much!
Kat of Super Kat English
Christelle Quilang 1 Reputation point

2022-12-19T09:59:44.087+00:00

Hi Givary, can I please get this help too? I'm stuck in an MFA login loop -- MFA is enabled and used. I can't even log in to my account to change MFA settings.

Answer 1

Givary-MSFT 35,786 Microsoft Employee Moderator

@Super Kat English Thank you for reaching out to us.

You can refer to this article https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 to find the customer service phone number for different countries.

Also just wanted to know, you are only the Global Admin in your tenant or you have any other Global admin account who can assist you.

Let me know if you have any further questions.

Super Kat English 21 Reputation points

2022-10-10T16:30:38.25+00:00

ARGHHH! Not at you - but at MS.

I just went through a billion options and ten got to raise a support incident please go to...
I can't access this because I cannot get signed
d in and the worst bit is my client recordings are on their and I have a free trial that will charge me £79.99 if I cannot even get in it. I'm mortified here this is appalling from MS. Just have a customer service desk I can call someone at please they make this so difficult.

I cannot speak to a human being. They are making me so mad here.
Givary-MSFT 35,786 Reputation points Microsoft Employee Moderator

2022-10-10T16:58:16.75+00:00

@Super Kat English Apologies for the inconvenience, I have shared my contact details above, lets connect offline to discuss further on this.
Super Kat English 21 Reputation points

2022-10-15T14:55:21.25+00:00

Hi thanks so much. When I emailed you that address bounced back. I might be my side but I couldn't contact you.

I kept pressing options to get through and then after 11th they said they would call me to escalate the call.

They did not.

so now I am still locked out.
I cannot teach my students.
My free trial is about to bill and I can't even cancel it because they've still left me locked out.

Really unimpressed with MS support right now.
Thanks
Kat
Super Kat English 21 Reputation points

2022-11-02T14:14:22.003+00:00

Hi all,

does anyone know anybody please at Microsoft?

No joke- I am still locked out and I need to get into the account to even cancel the Business Basic and I cannot do that because the MFA still doesn't work.

I have had 2 screen assist sessions - they've both gone through the checks I already had made myself.
so they say MFA needs resetting,

I am so stuck.

They keep saying they will call. I'm getting nowhere... :(

Thank you
Kat
Givary-MSFT 35,786 Reputation points Microsoft Employee Moderator

2022-11-03T07:38:40.473+00:00

@Super Kat English Apologies for the trouble you are going through, I have replied to your email couple of times asking for details (check your spam/junk folders if in case you dont see my emails in your inbox), would request you to respond with the information so that I can assist you further.
Super Kat English 21 Reputation points

2022-11-03T16:58:47.043+00:00

Hello,
yes I have replied to you too. I am UK so daytime or even 8am - 18:00 is fine.

I think my email replies at the bottom instead of the top.
you might not have seen it

thank you
Kat

Answer 2

Bas Pruijn 956

The only way around this (as far as I know) is contacting Microsoft support.

Super Kat English 21 Reputation points

2022-10-09T07:18:59.977+00:00

Thanks so much for your reply. I teach private lessons so it's just myself. I guess I am the admin. I will try to find a phone number this is where I got stuck Friday. To get to support it wanted me to login! Which is completely stupid as if I could login I wouldn't need help. So using my other email address for this post.
Thank you I will see if I can find a number for support.
Super Kat English 21 Reputation points

2022-10-09T07:23:28.103+00:00

That would be great if I knew how to do that. Pleaee do you know how UK based please?
Super Kat English 21 Reputation points

2022-10-15T14:56:32.517+00:00

p.s. let this be a lesson to others...when it says enable MFA - do it straight away.
This has all happened because I forgot and it would only let me use email codes for 7 days - because I then didn't use it locked out.

I might be able to get access when they can eventually be bothered to call me back...

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Pleaee help MFA loop

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