Microsoft Authenticator Loop

Artur Galicki 21 Reputation points
2022-10-08T20:10:23.973+00:00

I have a problem where I cannot log into anything because it keeps asking me for the approval in the Microsoft authenticator app, but I never receive any notifications on my app nor can I click on my account to see a code. It won't let me do it. I also cannot turn off the authenticator thing because when on my account page on my laptop I want to go into security settings it, you guessed it, asks me for a code from the app which I can't access.

Can anybody help me out with this. I am so frustrated because nothing seems to be working and I need that account for my university

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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Accepted answer
  1. Dave Patrick 426.2K Reputation points MVP
    2022-10-08T20:52:04.91+00:00

    Sounds like something went wrong with the restore. Another possibility is to try to sign in to your account but select the Sign in another way link (assumes another way was set up) on the Two-factor verification page.
    https://support.microsoft.com/en-us/account-billing/common-problems-with-two-step-verification-for-a-work-or-school-account-63acbb9b-16a1-47b9-8619-6a865e8071a5

    otherwise, you may need to get the school admins to reset the account so you can setup the autherneticator again.

    --please don't forget to upvote and Accept as answer if the reply is helpful--

    1 person found this answer helpful.

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  1. Dave Patrick 426.2K Reputation points MVP
    2022-10-08T20:28:50.493+00:00

    What's the history here? Was the authenticator reinstalled on your device?

    1 person found this answer helpful.