Network Printer Driver Update

Question

Hi, All

I've been experiencing this issue on a dozen of machines, it keeps recurring. The issue is temporarily sorted when restarting the printer spooler or manually removing and reinstalling it.

I found the following info on Event Viewer under Print Service

Event 600, PrintService

The print spooler failed to import the printer driver that was downloaded from \server\print$\x64\PCC\ntprint.inf_amd64_1c656f9f5147ebd2.cab into the driver store for driver Canon iPR Svr M10 PS V1.0. Error code= 800702e4. This can occur if there is a problem with the driver or the digital signature of the driver.

LogName: Microsoft-Windows-PrintService/Admin

The printer is deployed via Group Policy and other printers are also deployed in the same way environment without any issues.

Any advice would be really helpful.

Answer 1

Hi,

It would appear that the driver isn't installing due to user rights issues on the target computer. The error 800702e4 refers to the requested operation requiring elevated privileges. Are the user accounts different on the problem devices or are they on a different version of Windows? Perhaps they're in a different Active Directory OU that's preventing your printer driver from being installed?

I hope this answers your question.

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Answer 2

Does the ntprint inf Cab file exist on the print server in rge expected PCC location.

I have a feeling the Canon driver is older and not Package Aware which is leading to the prompt.

Take a look at the inf file for the Canon driver. It's buried in one of the Cab files in the PCC directory as well.

Look for
PackageAware

And
Needs and includes

The C:\windows\inf\setupapi.dev.log from the client system should have some information that will be cryptic and most like helpful.

If the user is local Admin, configuring the Point and Print restrictions policy to not pop UI may work but something with the driver files is changing on the server so the new file needs to be copied to the clients.