Microsoft Remote Desktop

alec keating 1

I want to connect to my pc from my mac and It will not connecrt despite watching many set up and troubleshooting videos.

1 answer

Nathan Wolters 1 Reputation point

2022-10-11T21:20:45.177+00:00

You will need to provide lot more detail in order for people to provide meaningful assistance in this matter.

Detail such as:

What troubleshooting steps have you tried?

What error messages are you getting?

What are you using in order to connect?

Is this for a connection between devices on the same network, or is this a remote connection to a computer on a different network such as an office?

Does your firewall currently allow for remote desktop connections, both inbound and outbound on both machines and the network itself?

With these questions answered, hopefully myself or another community member can assist you.
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alec keating 1 Reputation point

2022-10-11T21:23:34.167+00:00

yes my firewall allows it.

The error says "the User Account Did not work"

I am using the "Microsoft Remote Desktop App"

Both computers are currently on the same network

Nathan Wolters 1 Reputation point

2022-10-11T22:12:13.193+00:00

Does your Windows PC use a Microsoft Account for signing in?

I am reading reports of similar issues with a similar setup, where the solution appeared to be signing into your windows pc using only your password (not your PIN, Hello, etc), where a local credential caching issue appears to be the root cause of the error.

https://answers.microsoft.com/en-us/windows/forum/all/microsoft-remote-desktop-the-user-account-did-not/2bc32545-3fb8-4e1e-8dda-7251114432c7

Alternatively to this, on the windows machine you could try creating a local account in Windows settings for the purpose of RDP (making sure to enable remote sign in rights for this user in remote desktop settings).

Let me know if either of these solutions help you
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Microsoft Remote Desktop

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