Hi @Ian Brown ,
Welcome to our forum!
Consider that you have done some troubleshooting measures, you could try the following:
- Run Outlook in safe mode: type outlook.exe /safe in run command and see if there is any difference.
- Corrupted profiles can also cause such problems, and it is recommended that you create a new profile:
Go to Control Panel > Mail > Show Profiles
Add a new profile, select "Prompt for a profile to be used"
- Perform a clen boot
If you still need further help, feel free to contact us.
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