Replacement dongal wireless keyboard 850

Question

I have a micro @turbo wireless keyboard 850 and I have misplaced the Dongal, can I get a replacement? Thank you

Answer 1

Hi @Tracy Scott-Cooper

From another similar post https://learn.microsoft.com/en-us/answers/questions/277263/dongle-replacement.html:

The Microsoft keyboard and USB dongle are paired and will only work with each other, so the dongles are unique and come as a set.
The frequency between the receiver and device are matched. USB dongle is coded to work with just your device , so a replacement is not possible to get.

Please try contacting Microsoft Store Support:

https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0

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