access viilation

Question

hello. When i start the computer it showing me the window <Access violation at address 7763F0AE in module ntdll.dll. Read of address 00000000.
what it could be? thank you
P.S. i didnt download the new programs

Answer 1

Hi @Tanya

Try the following methods from https://answers.microsoft.com/en-us/windows/forum/all/app-crash-with-ntdlldll/9aa59f80-99a1-4f3c-b2f0-7eb72df05b2a by Ma. Lau:

Method 1: Update Windows

• Click Start button, and look for Control Panel.
• Click System and Security, and select Windows Update.
• Click Check for updates and click Install updates.

Method 2: Reinstall the DLL

• Type cmd in the search box, and then right click Command prompt select Run as Administrator.
• Type this in command prompt:
• regsvr32.exe /u ntdll.dll and press Enter key (this will uninstall the file)
• regsvr32.exe ntdll.dll and press Enter key (this will reinstall the file).

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If this is helpful please accept answer.

Answer 2

thank you. i will definitely try it

Answer 3

if i will reinstall the DLL will I loose any files on my computer? Thank you