sms validation code problem

O365 56 Reputation points
2022-10-13T21:25:30.223+00:00

how to fix this problem when set phone for validation code?
i want to creat an account in MS developper program
We're unable to send the code to that number. Please provide a valid cell phone number and try again. MS-CorrelationId: 54070c85-0d34-465b-9731-325447e09a4a

Microsoft Security Microsoft Entra Microsoft Entra ID
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8 answers

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  1. Nathalia Viana 11 Reputation points
    2022-11-04T23:35:14.103+00:00

    Don't work. A lot of people in the world have this problems, but you do not solve it.
    I've being trying for days and nothing work.

    We can't continue with the signup process for the following reasons:

    Your phone number did not pass security checks.
    Your phone cannot receive an SMS code.
    MS-CorrelationID: 8d35b68e-aa0a-4e72-a7c0-22d6f0eb25b9

    2 people found this answer helpful.
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  2. Marilee Turscak-MSFT 37,206 Reputation points Microsoft Employee Moderator
    2022-10-14T20:28:20.46+00:00

    Hi @O365 ,

    Thanks for your post! I understand that you are trying to create an account in the MS Developer program and receiving the following error:

    We're unable to send the code to that number. Please provide a valid cell phone number and try again.  
    

    Here are some troubleshooting steps that you can try to resolve this error:

    1) Make sure that you are using an actual cell phone, not a Google voice or Twilio number.

    2) Make sure that you are including the country code, since it's not always included by default. If your local mobile has a 0 at the start of it, you need to make sure it's included as well.

    3) Note that if you had a dev subscription in the past you cannot open a new one with the same phone number, so if you are opening a new one you will need to set it up with a new number and it can't be a number that you have already associated with an Outlook account.

    4) There is a workaround here of interacting exclusively with the keyboard to get through that page. I can't verify if this is a valid solution but you can try these steps if the others do not work.

    6) If you have tried all of these steps and still face this problem, you may need to create a ticket on the subscription support webpage for the developer’s program.

    Let me know if this helps. I also see that another user has reported the same behavior here. In case you still face issues after trying all of the troubleshooting steps, I have reached out the the product team to verify if there could be a separate issue going on that could cause this, though I did not see any outages reported.

    -
    If the information helped you, please Accept the answer. This will help us and other community members as well.

    1 person found this answer helpful.
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  3. Dang Khoi Nguyen 131 Reputation points
    2022-11-08T03:12:14.653+00:00

    Same here. Got university project about Azure but nothing work. I've been used this phone number for more than 15 years have all my name and info on the carrier system but don't know why not pass the security check...

    0 comments No comments

  4. Benjamin Schechter 0 Reputation points
    2023-03-02T09:12:00.88+00:00

    ya'll wanna fix this issue?

    0 comments No comments

  5. Yumna Nuruddin 0 Reputation points
    2023-03-22T14:41:08.2966667+00:00

    Is Azure 'dead'? I think Microsoft is aware of the problem but hasn't fixed it. It's impossible for them not to know, considering that many people are facing this issue. As a result, new people are not signing up for Azure."

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