OBJ file not ready for Windows Mixed Reality

Faulhaber, Peter 1 Reputation point

I got an OBJ file. When I open it a Windows 10 laptop with 3D viewer there is no problem.

When I want to open in on a Hololens 2 it starts loading but after a while I get a failure message that the file is not suitable / compatible for Windows Mxed Reality ( I got the message in Dutch I don't know the best translation.

Can someone help me?

The OBJ file is made with NX.

HoloLens Development
HoloLens Development
HoloLens: A family of Microsoft self-contained, holographic devices that enable engagement with digital content and interaction with holograms in the surrounding environment.Development: The process of researching, productizing, and refining new or existing technologies.
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  1. Zuocheng Wang - MSFT 3,081 Reputation points Microsoft Vendor

    Hello, Welcome to Microsoft Q&A,

    If you are viewing the model on HoloLens 2 via 3D viewer, you will need to optimize the model first. Please refer to Optimize your 3D models to use with Dynamics 365 Guides and Power Apps - Dynamics 365 Mixed Reality | Microsoft Learn to check if the requirements are met and optimize the model.

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