MS Teams Meeting Screen sharing issues

Question

Hello All

Ferquently enbd users are complaining about the issue during the meeting - screen sharing session. When some one sharing the screen diring the meeting. some particpaints are see the presentation as delayed and some of them are Meetings gets freezed.

When i checked the call quaility in CQD, it showing as Inbound Pocket loss is high during VBSS (frist to Second Medium - Stream Direction)

Also in CQD : poor reason : Video Local Frame Loss Percentage . however its been confirmed, No Video call / Video content been shared by any of the users.

And also the whole subnet was shwoing "Poor Sharing rate as RED".

Audio is good. - Its impacting the whole meeting only during the svreen sharing session.

What is the possible issue and how to mitigate

Answer 1

Hi @Ramki

In order to help narrow down the issue, please test in Teams web client and see if the issue persists. Also, make sure you have stable internet connection in your environment.

According to your description, we recommend the following methods to troubleshoot this issue.

1. To eliminate whether the issue is caused by software conflicts, please try to perform a clean boot in the affected computer to check if it works.
2. You could check the network bandwidth. For more details about bandwidth configuration requirements in Teams, you could refer to this link's table. 3.You could check the hardware configuration. For more details about hardware configuration requirements in Teams, you could refer to this link's table.

4.In the default mode, Microsoft Teams has to push 4K content through screen sharing. You can lower the display resolution and reduce the strain on Microsoft Teams app.
5.You could clear Microsoft Teams cash.

6.You could try updating the operating system.

For more details about use CQD to manage call and meeting quality in Microsoft Teams, you could refer to this article.

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