Hi @Eaven HUANG ,
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In order to confirm if the issue is related to the Outlook client, it's suggested that you could add your account in other computer to check if the issue still exists.
If the issue only occurs in the specific Outlook client, considering the impact of some add ins, it is suggested that you try to start outlook in safe mode(win+R>type: outlook /safe) to check whether it works normally.
If the issue still exists, considering corruption in send/receive settings file may cause this issue, it's suggeseted that you could try to reset the SRS file to check if there're any differences. (Go to C:\Users\%username%\AppData\Roaming\Microsoft\Outlook>Rename the Outlook.srs file to Outlook.srs.old>restart Outlook)
Hope to help you!
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