Issue with my certification profile

Question

Hello Support,

I have done my AZ-103 with my login mailid: yakkalanaveen1@Stuff .com . But when i am visiting now the learning page, there are no certifications or transcripts. Also the MCID is not showing.
Please help me getting my account back asap, because i am planning to write other certification soon.

Thanks,
Naveen

Answer 1

I'd look for them here.
https://www.microsoft.com/en-us/learning/dashboard.aspx

and if not found ask for help in dedicated forums here.
https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_dash
https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_incorrectmissing
https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_mcid
https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_link-mcp_supportother

--please don't forget to Accept as answer if the reply is helpful--

Answer 2

Pearson tells me I have a duplicate account.

This is the reason why I could not connect to the exam of 11/24/2020 that I had scheduled with my coupon received after the virtual training a few days before. Can you help me reschedule my exam AZ-900 as Pearson support redirected me to you to resolve this issue (multiple accounts and others).

Thank you.