Office 2019 Not Updating Automatically

SChang 66 Reputation points
2022-10-18T03:50:46.173+00:00

We have Office 2019 deployed in an air-gapped environment and having issues with getting them patched.
We have created a network share and downloaded Office 2019 updates using ODT.
We create GPO and set following:
Computer Polies | Administrative Templates\Microsoft Office 2016 (Machine)\Updates:
* Enable Automatic Updates - Enabled
* Update Path - \networkshare\officeupdates

Once the GPO is applied, we can see the registry being updated:
HKLM\SOFTWARE\Policies\Microsoft\office\16.0\common\officeupdate
* enableautomaticupdates - 1
* updatepath - \networkshare\officeupdates

With this setup, Office 2019 isn't getting updates. We see that Office Automatic Updates 2.0 Scheduled Task is running but Office itself isn't getting updated. We manually launched scheduled task but no luck. We ensured that test machine isn't running any Office 2019 app.
If we run "Update Now" option on the test machine on any of the Office apps, it will update the Office 2019. But it will not update automatically.

TIA,
Sung

Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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Accepted answer
  1. Ceasar Chen_MSFT 4,391 Reputation points
    2022-10-20T02:57:21.367+00:00

    Hi, @SChang
    I am glad to hear your issue has been solved.

    Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others.", and according to the scenario introduced here: Answering your own questions on Microsoft Q&A, I would make a brief summary of this thread:

    Issue Symptom:
    Office 2019 Not Updating Automatically

    Current status:
    Sovled by SungChang-8321

    Solutions:
    modify the "Office Automatic Updates 2.0" scheduled tasks with "/update user" instead of "/frequentupdate SCHEDULEDTASK" in the argument list


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  1. Ceasar Chen_MSFT 4,391 Reputation points
    2022-10-18T06:27:22.843+00:00

    Hi, @SChang
    Automatic updates are not updated in real time, and Office regularly accepts updates from Microsoft in the background.


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