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Domjan Lorand 21

Dear MS team,

Facing an error regarding to all of MS desktop apps, Teams, Outlook. Using MS Office 2019 H&B.

Checked some old articles about this topic but none of them helped.
Can you please help to find out a solution?

Many thanks!

ChristyZhang-MSFT 22,336 Reputation points Microsoft Vendor

2022-10-19T01:59:01.95+00:00

Hi @Domjan Lorand ,

Welcome to our forum!

Do other users in your organization encounter the same issue?

Based on my experiences, the issue may be related to the account you use, please try to sign in Office with another account to check if there're any differences.
ChristyZhang-MSFT 22,336 Reputation points Microsoft Vendor

2022-10-21T05:58:02.113+00:00

Hi @Domjan Lorand ,

It has been a while and I am writing to see how things are going on with this issue. Have you had a chance to check the replies provided? Any update would be appreciated.
Domjan Lorand 21 Reputation points

2022-10-21T06:02:42.297+00:00

HI @ChristyZhang-MSFT , No other user experienced this issue. And it is still present. I'm sorry for late reply. Thank you!
ChristyZhang-MSFT 22,336 Reputation points Microsoft Vendor

2022-10-21T06:16:42.7+00:00

Hi @Domjan Lorand ,

Thanks for your reply!

Have you tried to log in to Office with other accounts and does this issue still exist?
Domjan Lorand 21 Reputation points

2022-10-21T10:18:47.063+00:00

Used my user to login to the problematic PC, it is working. Used the account from the problematic PC to login somewhere else and it is working.
ChristyZhang-MSFT 22,336 Reputation points Microsoft Vendor

2022-10-26T05:20:59.443+00:00

Hi @Domjan Lorand ,

Thanks for you reply!

Considering the impact of Office programs themselves, it's suggested that you could try to uninstall and reinstall Office to check if there're any differences.

Accepted answer

Zin Andrea 91 Reputation points

2022-12-23T16:19:38.58+00:00
The only workaround that I found is the following:

Take off the PC from domain (if is set)

Log in with an administrative user

Change name of the user folder (Es: From "C:\Users\john.doe" to C:\Users___john.doe.old)

Search the user's profile key in the registry and rename it (Es: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-82-3XXXXXXXXX-Ecc must become "___S-1-5-82-3XXXXXXXXX-Ecc")

Reboot PC

Log in with an administrative user and re-join the domain

Reboot PC

Log in with the user that previously had got errors and let Windows create a new user folder

Hope this helps!
Bye

Andrea
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