I could not accessed my work account due to the Microsoft Authenticator app.

Anonymous
2022-10-18T13:52:47.677+00:00

Hi, I'm trying to access my Microsoft work account but I could not sign in because the Microsoft Authenticator app in my phone did not receive any code or I don't know which and where the QR code that the Microsoft Authenticator app requires to let me sign into my account.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dave Patrick 426.4K Reputation points MVP
    2022-10-18T13:57:49.773+00:00

    What's the history? New phone? You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

    You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.
    https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

    --please don't forget to upvote and Accept as answer if the reply is helpful--


  2. Dave Patrick 426.4K Reputation points MVP
    2022-10-18T14:27:04.237+00:00

    Try signing in here to test.
    https://myaccount.microsoft.com/

    --please don't forget to upvote and Accept as answer if the reply is helpful--


  3. Dave Patrick 426.4K Reputation points MVP
    2022-10-18T14:42:31.697+00:00

    Try to sign in to your account but select the Sign in another way link on the Two-factor verification page. (this assumes another way was set up on your)

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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