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Configuring profile in Outlook for iOS and Andriod for Exchange Online mailbox on an Airwatch-managed device

sallenlester 21 Reputation points
2022-10-18T22:36:22.577+00:00

Is it possible to configure an email profile for Exchange Online using the Outlook for iOS/Android app where Airwatch is managing the enrolled device and there is an Airwatch-managed Exchange Online email profile for a different user on the device?

Client is divesting and wants to run Exchange Online mailbox profiles on the devices for current and future companies.
Devices are AirWatch-enrolled and managed.
Devices have Outlook for iOS or Android installed by AirWatch with current org email profiles.
New company SMTP namespace setup and ExOL is the messaging service for both Orgs.
New company using Endpoint Manager to manage devices and/or apps.

Microsoft Intune Application management
Microsoft Intune Application management
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Application management: The process of creating, configuring, managing, and monitoring applications.
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  1. Crystal-MSFT 46,271 Reputation points Microsoft Vendor
    2022-10-19T02:50:02.65+00:00

    @sallenlester , In Fact, using Intune, we can only configure the email profile on the built-in email app to connect to Microsoft Exchange.
    https://learn.microsoft.com/en-us/mem/intune/configuration/email-settings-configure

    Currently, Microsoft Outlook for iOS/iPadOS and Android devices don't support email profiles. Based on my research, this is because Apple or Android MDM didn't provide the API to do this. You can feedback to Apple or Android MDM to see if we can get such feature in the future.
    https://developer.apple.com/documentation/devicemanagement/profile-specific_payload_keys
    https://developers.google.com/android/management/policies/fully-managed-devices
    Note: Non-Microsoft link, just for your reference.

    Meanwhile, I notice you have question with Airwatch managed device. In General, one device can only be managed by one MDM. For the Airwatch managed device, device configuration related policies will be all managed with Airwatch MDM. You can double confirm with them.

    Hope the above information can help.

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