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Forgot Admin Password of Azure and I am the only Admin

Hang Wong 21 Reputation points
2022-10-19T01:45:51.183+00:00

Similar to the thread in https://learn.microsoft.com/en-us/answers/questions/20011/forgot-admin-password-of-the-azure-ad-and-self-res.html.

We have an subscription of powerbi that used an email account to login. But we forgot the password. Then, try to use forgot password. And it asked us to notify the admin. But the admin is the same email account. So, we cannot reset the password.

Any idea to resolve this?

Microsoft Security | Microsoft Entra | Microsoft Entra ID
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  1. Anonymous
    2022-10-19T01:53:25.467+00:00

    You can call the global customer services line.
    https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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  1. Sandeep G-MSFT 20,906 Reputation points Microsoft Employee Moderator
    2022-10-20T03:34:26.187+00:00

    @Hang Wong

    In this situation where you are the only admin of the tenant and if you have no access to the tenant due to "forgot password" or for any other reason, then you will have to contact Microsoft support team.

    You will have to open a case with data protection team. You will have to prove your identity first and prove that you are the tenant owner.
    Post this they will be able to either reset the admin password for your account or create a new admin and will share the credentials with you.

    Let me know if you have any further questions.

    Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

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