Cancel a Mobility and Security subsciption

Question

My account is a global admin in one of the tenants that we manage.

Using ANOTHER Global admin account, I generated a code for a Mobility and Security subsciption from MS Partner Center.
I accidentally assigned that license code for Mobility and Security from my MS Partner to another tenant that we managed. I can't cancel the subscription as it's disabled (although my Global account for this tenant is signed in).

How to I go about re-assigning this to the correct client?

Answer 1

Hi @Joey Lui Lam

If you can still reach https://admin.microsoft.com/ on your correct tenant then create a ticket:

If you cannot, I would reach out to Microsoft Global Custom Service support by phone:

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

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