Cancel a Mobility and Security subsciption

Joey Lui Lam 1 Reputation point
2022-10-19T02:25:31.603+00:00

My account is a global admin in one of the tenants that we manage.

Using ANOTHER Global admin account, I generated a code for a Mobility and Security subsciption from MS Partner Center.
I accidentally assigned that license code for Mobility and Security from my MS Partner to another tenant that we managed. I can't cancel the subscription as it's disabled (although my Global account for this tenant is signed in).

How to I go about re-assigning this to the correct client?

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Dillon Silzer 54,931 Reputation points
    2022-10-19T03:03:24.203+00:00

    Hi @Joey Lui Lam

    If you can still reach https://admin.microsoft.com/ on your correct tenant then create a ticket:

    251717-image.png

    If you cannot, I would reach out to Microsoft Global Custom Service support by phone:

    https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

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    If this is helpful please accept answer.

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