Cancel a Mobility and Security subsciption

Joey Lui Lam 1 Reputation point

My account is a global admin in one of the tenants that we manage.

Using ANOTHER Global admin account, I generated a code for a Mobility and Security subsciption from MS Partner Center.
I accidentally assigned that license code for Mobility and Security from my MS Partner to another tenant that we managed. I can't cancel the subscription as it's disabled (although my Global account for this tenant is signed in).

How to I go about re-assigning this to the correct client?

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Dillon Silzer 54,931 Reputation points

    Hi @Joey Lui Lam

    If you can still reach on your correct tenant then create a ticket:


    If you cannot, I would reach out to Microsoft Global Custom Service support by phone:


    If this is helpful please accept answer.

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