Cannot configure Teams Room system with Teams account

Question

Hello

Please i need your help on this issue.

When configuring Teams room system with our account and using device login, the system shows a black screen with the text "select an org" and the company name.

If you use an account from another Tenant, it works as intended. We tried with accounts from 2 different Tenants, and both works. But with our account, it doesn´t.

There must be some setting that is wrong in our Tenant. Attached file shows 3 pictures and it is the one below to the left.

Then you go to https://Microsoft.Com/devicelogin and type the code.

Answer 1

Hi @IBN

Make sure that the account is set up as per the below documentation, Also having the correct license on the account as this can cause issues as well.

https://learn.microsoft.com/en-us/microsoftteams/rooms/with-office-365?tabs=m365-admin-center%2Cazure-active-directory2-password

Regards,
T