Unable to call or find Skype consumer accounts in Teams

Question

Hello everybody,

After being excited for the Teams-Skype consumer interop rollout in May as I make use of calling outside of my organisation frequently, I have become quite frustrated as I cannot and have never been able to call (and now cannot even find) Skype consumers.

Calls to Skype consumers do not connect. Calls start with two dial tones and then disconnect with a "Sorry we couldn't connect you. Try again later" message.

Texts come back as: "We ran into a problem sending this message. Try again later."

And yes, External access to Skype consumers was switched on many months ago within the Teams Admin Center.

I previously raised a ticket with Microsoft and this was escalated to a senior developer and I was advised that the rollout for Team-Skype interop was progressive and this would be finalised in July, yet this is still not available.

Is there anything possible way of having this sorted?

Answer 1

@Alex ,

You could run the following command to enable the communication and audio/video calls between Teams and Skype users:

Set-CsExternalAccessPolicy -EnablePublicCloudAccess $true -EnablePublicCloudAudioVideoAccess $true  

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Answer 2

I have done some digging relating to this problem. The issue is that the Teams user must be homed in Skype for Business Online:

https://learn.microsoft.com/en-US/microsoftteams/manage-external-access?WT.mc_id=TeamsAdminCenterCSH

This has not happened:

A different thread points to this issue: https://learn.microsoft.com/en-au/SkypeForBusiness/set-up-skype-for-business-online/user-statistics-and-organization-information?redirectSourcePath=%252fen-us%252farticle%252fInformation-about-your-Skype-for-Business-Online-users-3e55c5a2-baad-4573-9ad9-37d0c42dcb53

I am stuck on the third step, namely Set up Active Directory synchronization:

https://learn.microsoft.com/en-au/skypeforbusiness/hybrid/configure-hybrid-connectivity?toc=/SkypeForBusiness/toc.json&bc=/SkypeForBusiness/breadcrumb/toc.json

This is because Azure AD Connect is not enabled (Azure Active Directory admin center confirms this), and all installation packages are for servers.

I do not see why I need to install anything as I have Office 365 subscription and am not running any private server..

If I can enable Azure AD Connect, I think this issue may be able to be resolved.