cant log into new organisation account as cant get past authenticator log in

David H 1 Reputation point
2022-10-20T12:53:20.213+00:00

A charity I am a trustee of has set me up with an emai;l address and sent me the email and password to log in. When I try it asks me to authenticate with the authenticator app. When I try to log into the authenticator app it asks me too... yes you guessed it authenticate with the app - which I cant do. Ive logged into the auth app with my personal 365 account but the code it gives does not work when trying to add the account or log into the auth app... Help!

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,856 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. JimmySalian-2011 41,961 Reputation points
    2022-10-20T13:03:47.843+00:00

    Hi @David H ,

    In this case you will have to contact the admin of the Azure Tenant and request for MFA reset on your account, as this is looping for your account during the authentication. howto-mfa-userdevicesettings

    Hope this helps.

    ----
    Please don't forget to upvote and Accept as answer if the reply is helpful

    If this answer helped you please mark it as "Verified" so other users can reference it.

    0 comments No comments