Hello there,
The user folder remains even when the support has been stopped for service if this is what you are asking. Are your user folder missing in the WHS?
If you are asking about the Windows Home Server follows the Fixed Lifecycle Policy. https://learn.microsoft.com/en-us/lifecycle/products/windows-home-server
The below thread discusses the same issue and you can try out some troubleshooting steps from this and see if that helps you to sort the Issue.
https://answers.microsoft.com/en-us/windows/forum/all/user-folder-missing/9976b37b-321e-4063-815c-a42429c8ab6a
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