Account locked out as soon as connected a docking station

Question

Few users have been experiencing the issue that as soon as their Dell laptops are connected to the Dell docking station (USB C), the domain accounts would be locked out immediately. I was suspecting its because the users were on the Wifi network, when they connected to dock, they received a new IP from the ethernet and got freaked out. So I changed the BIOS to disable the Wifi network when the ethernet connection is detected. However, it did not resolve the lock-out issue. We never had this issue till changing to the USB type-C docks. Any suggestion is appreciated!

Answer 1

Hi @Calvin Goodman

Try running the tool below to figure out why the account is getting locked out:

Account Lockout and Management Tools

https://www.microsoft.com/en-us/download/details.aspx?id=18465

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If this is helpful please accept answer.

Answer 2

Hi @Calvin Goodman
I don’t think it is directly related to your docking.
More likely, you should have a wrong or an old password that is saved in one or more apps, services, task or what ever on the laptop that, once connected to the network that app, services, task try to authenticate in the background and because of your AD password policy the account get locked after reaching the max attempt limit.

ALtools from Microsoft already mentioned below or any other doings the same from another editor will help you identifying the app, scheduled task, service sending the bad password.
Sometimes it is just a stale session that need to be terminated correctly.

If you are 100% sure that it is linked to the docking and it affect many user the same way try to find if there is not a common gpo pushing a script or something related to the docking .

There are few other option to follow, if this doesn’t fix it...

Hope this will be helpful.

Answer 3

Hi @Calvin Goodman

Were you able to solve this issue? If yes, how did you do it?

I am experiencing the same.