Windows Mixed Reality System/compatibility check freezes

Question

When starting the WMR portal app, the system compatibility check is launched but does not provide any results. Instead, the circles at the right hand side will continue turning for hours without any result.

I am using Windows 11 with all updates installed.
Any idea how to fix this?

Answer 1

Create another user account and check the issue.

Uninstall and reinstall the app.

Make sure your system is fully updated.

Make sure firewall is not trying to block the app.

Troubleshooting in Windows Mixed Reality

Answer 2

Hello,

If after updating and repairing the system is still stuck, I can recommend the next workaround:

• Press Win + R from your keyboard, type regedit in Run dialog box, and click OK button.
• Within the Registry Editor, navigate to the location in the left pane:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Holographic

• Go to its right side pane, right click on any empty area, select Create > DWORD, and name it as AllowFailedSystemChecks.
• Double click on the AllowFailedSystemChecks, change its value data to 1, and click OK button to save all changes.

Now close the Registry Editor and re-open the Mixed Reality Portal app. The hardware requirements check screen should be gone away and you are able to enjoy the VR environment.

If it is still not working at all, you could bypass the check screen by entering Developer mode. Open the Settings app from the Start menu, head to Update & Security > For Developers, and then check “Developer mode” box to enable the feature. Once you’ve done that, go to check if the issue is fixed.

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