Laptop BueScreens when wake from sleep

Question

I have an Asus ZenBook (UX325EA-AH77)
When it wakes from sleep, it blue screens.

I assumed the problem was with something I had installed, I have reset the laptop, and re-installed Win11 so it now only has Windows & Office 365 installed, but it still blue screens.

How do I interpret this? What is going on?

Problem signature
Problem Event Name: BlueScreen
Code: 19c
Parameter 1: 50
Parameter 2: ffffda0c86227080
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_22621
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.22621.2.0.0.256.4
Locale ID: 1033

Answer 1

I shall suggest you look at the Event Viewer application error logs created immediately after BSOD.

Update graphic card driver. Visit the site of the manufacturer to download and install the latest driver.

Answer 2

Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.

https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

https://www.elevenforum.com/t/bsod-posting-instructions.103/

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Answer 3

Helllo,

In most case scenario the SYS file is not the culprit, but the access from some loaded driver to it.

My recomendation would be the next:

• Cleanup your WinSxS folder: https://learn.microsoft.com/en-us/windows-hardware/manufacture/desktop/clean-up-the-winsxs-folder?view=windows-11
• Manually reset Windows Update components: https://learn.microsoft.com/en-us/troubleshoot/windows-client/deployment/additional-resources-for-windows-update
• Perform a system health maintenance: https://learn.microsoft.com/en-us/windows-hardware/manufacture/desktop/repair-a-windows-image?view=windows-11
• If you have any bluetooth devices connected that can wake up the computer (for example a mouse that wakes up the computer when you move), please try the to wake up the computer without the mouse connected. If the issue dissapears that would mean that there is a driver issue with the device, and the recommendation would be to disable the option to wake up from thedevices in: Device Manager> Properties of the device> Power Management tab> Allow this device to wake the computer. Then uncheck it.

In other instances, there could be other components involved, for which you can use Microsoft Driver Verifier (https://learn.microsoft.com/en-US/troubleshoot/windows-server/performance/use-driver-verifier-to-identify-issues) running for at least 24 hours to detect any issues.

How to enable Driver Verifier:

Start > type "verifier" without the quotes > Select the following options -

1. Select - "Create custom settings (for code developers)"
2. Select - "Select individual settings from a full list"
3. Check the following boxes -
   • Special Pool
   • Pool Tracking
   • Force IRQL Checking
   • Deadlock Detection
   • Security Checks
   • DDI compliance checking
   • Miscellaneous Checks
4. Select - "Select driver names from a list"
5. Click on the "Provider" tab. This will sort all of the drivers by the provider.
6. Check EVERY box that is NOT provided by Microsoft / Microsoft Corporation.
7. Click on Finish.
8. Restart.

Important information regarding Driver Verifier:

• If Driver Verifier finds a violation, the system will BSOD. To expand on this a bit more for the interested, specifically what Driver Verifier actually does is it looks for any driver making illegal function calls. When and/if this happens, system corruption occurs if allowed to continue. When Driver Verifier is enabled, it is monitoring all 3rd party drivers (as we have it set that way) and when it catches a driver attempting to do this, it will quickly flag that driver as being a troublemaker, and bring down the system safely before any corruption can occur.

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