A fatal hardware error has occurred, ID: 5

Question

got this message when i checked event viewer after my pc shut off while playing Final Fantasy 14

A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 5

The details view of this entry contains further information.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" />
<EventID>18</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2022-10-23T05:03:01.1084203Z" />
<EventRecordID>5203</EventRecordID>
<Correlation ActivityID="{7ca020aa-a17d-43e5-9bcf-63b9243aa364}" />
<Execution ProcessID="3800" ThreadID="4156" />
<Channel>System</Channel>
<Computer>DESKTOP-0B7T22I</Computer>
<Security UserID="S-1-5-19" />
</System>
<EventData>
<Data Name="ErrorSource">3</Data>
<Data Name="ApicId">5</Data>
<Data Name="MCABank">5</Data>
<Data Name="MciStat">0xbea0000001000108</Data>
<Data Name="MciAddr">0x1ff85d67e9e4a27</Data>
<Data Name="MciMisc">0xd01a0ffe00000000</Data>
<Data Name="ErrorType">9</Data>
<Data Name="TransactionType">2</Data>
<Data Name="Participation">256</Data>
<Data Name="RequestType">0</Data>
<Data Name="MemorIO">256</Data>
<Data Name="MemHierarchyLvl">0</Data>
<Data Name="Timeout">256</Data>
<Data Name="OperationType">256</Data>
<Data Name="Channel">256</Data>
<Data Name="Length">1163</Data>
<Data Name="RawData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ata>
</EventData>
</Event>

i have no idea what this means I tried googling it and didn't help if seen this message before but the ID number was different in the past and it only happens when i play Final Fantasy 14

Answer 1

Hello,

The error may indicate that there is an issue with the hardware during the execution of that application. In case of happening during a game play, most likely will be related to electricity draw from the power supply, a driver issue (some graphic enhancements may require newer drivers for that specific game), and less likely a real damaged component.

My suggestion would be the next:

-First, try to reduce the quality settings of the game, or disable some enhancements, like hi-res textures, V-Sync, or similar and see if it reporoduces the issue.

From the system prespective:
-Update the BIOS and the drivers for the motherboard chipset.
-Update all the hardware drivers (GPU for instance), if updates are available from your manufacturer.
-Check the temperature level inside the computer to make sure your processor and related peripherals are not overheating.
-Check the fan on your CPU to make sure it is properly attached to the CPU.
-If you have overclocked your CPU or made changes on the BIOS settings, reset your settings to the default settings or load a default profile of the BIOS
-Ensure that the Power Supply is enough for all the components when running at maximum performance.

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Answer 2

check energy plans