Email forwarding in Rules on New Outlook on IMac Monterey for Microsoft 365 Family account is not working

Question

The rules forward the emails to an external email address and then move the message to a folder for filing. The move works but the email forward does not so I know that the rule is being activated correctly. Outlook version on the Mac is 16.66. Monterey version is 12.6

Answer 1

Hi @Chris Bray ,

Welcome to our forum!

The move works but the email forward does not so I know that the rule is being activated correctly.

Have you received any NDR email which reminders you that the email is not sent?
If not, how do you find the email forwarding doesn't work? Is it because you don't see the forwarded email in the sent folder or because the external email address you set didn't receive the forwarded email?

If it's the former, based on my tests I found that messages forwarded through the rule really don't show up in the sent folder. Please confirm with the recipient that you have received the email or check the inbox of the external email address and confirm if the forwarded email is received.

If the latter is the case, can the external email address receive other emails sent by you (non-regular forwarded emails)?

• If the external email address does not receive all emails from you, then it is possible that the external email address may have blocked you. It's recommend that you could contact the recipient and add yourself as a safe sender.
• If the external email address only cannot receive the emails forwarded by rule, please check if the forwarded email complies with other rules. It's suggested that you could try to select the Stop processing more rules option and run the rule to check if there're any differences.
  

If the above is not your issue, please provide the screenshot about your rule and more information about your case for our better research.

Hope to help you!

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Answer 2

I'm not following you. Why would I want to forward all emails from my email address to my email address?