restore authenticator connection from old phone back on old/new phone

Question

i had an old phone on which i had 2 connections available on the microsoft authenticator app. when i bought the new phone, for one of the two connections i am not able to add it again on the new phone, because it needs access from authenticator from old phone (and i erased the connections).
do you think, if i give you the imei of the phone, you can restore from your db the connections back on the old phone so i can unblock my apps which require the code?
thanks!

Answer 1

You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.
https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

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