Outlook Mac: Users can only see attachments when they forward the email

Rob Madison 1 Reputation point

I have 3 users that cannot see email attachments when they open a message. However, then they forward a message with attachments, they can see them in the forwarded message.

When viewing the list of messages in the inbox, they can see the paperclip symbol indicating there is an attachment for that email.

If they use OWA, they can see the attachments just fine. This only happens in Outlook.

This issue occurs no matter who sends them the attachment.

All are running the latest version of Outlook, 16.66.1.

Office Mac
Office Mac
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Mac: A family of Apple personal computers that run the macOS operating system.
417 questions
Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
4,540 questions
{count} votes

1 answer

Sort by: Most helpful
  1. ChristyZhang-MSFT 16,966 Reputation points Microsoft Vendor

    Hi @Rob Madison ,

    Welcome to our forum!

    Looks like your case is similar to this issue: Attachments missing from emails when using macOS Big Sur.

    Please check it and confirm if it is your issue. If so, please try to install macOS Big Sur, version 11.6.8 or higher to check if there're any differences.

    Hope to help you!

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.