File explorer window freezes for a moment when downloading or browsing from local desktop

Ji Sl 1 Reputation point


I have a new Lenovo T14 computer that freezes when opening the file explorer window to save or open a document. the window freezes for 5 to 10 seconds and after that it unlocks. almost all the solutions have been tested but without success.

The incident is perceived on different workstations but not all (HP, Lenovo) and also on different systems (W10, W11).

Despite the manipulations below, the problem of opening the explorer window of frozen files persists.
Firstly :

  • Disconnect network drives
  • Remove quick access
  • Disconnect OneDrive

Second trial :

  • dism.exe /online /cleanup-image /scanhealth
  • dism.exe /online /cleanup-image /restorehealth
  • dism.exe /online /cleanup-image /startcomponentcleanup
    -sfc /scannow
  • Restart » no change

My colleagues in our company confirm me who are on different systems (W10 & W11) and different workstations (Hp, Lenevo) also have the same problem!!

Thank you

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
7,492 questions
Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
4,735 questions
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  1. Limitless Technology 26,416 Reputation points


    Thank you for your question and reaching out. I can understand you are having issues related to Windows explorer freezes.

    1. Open the run box by pressing the Windows Key + R and type msconfig
    2. System Configuration Utility box will open and by default you are on general tab.
    3. On the General tab, click the selective startup and make sure that load system service and load startup items both have checked mark.
    4. Click on services tab
    5. Put a check mark on Hide All Microsoft Services
    6. Once Hide all Microsoft Services have checked mark on it, click on Disable All
    7. Click on the Startup Tab and click open task manager. This will open another window which contains all your startup applications on the administrator account.
    8. Disable all application that you're not using. You can simply just click on them and select disable.
    9. Disable any Antivirus program or Windows firewall you may have for temporary purpose.
    10. Cleanup below Temp folders


    --If the reply is helpful, please Upvote and Accept as answer--

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