Microsoft Teams: email for missed call or voicemail

Question

Hi all

I have configured microsoft teams with direct routing.

Is it possible to send an email when a call was missed or a voicemail was left? Where can I activate this option? Is it possible to customize the text, e.g. You missed a phone call at 26/10/2022 10:00 from number +1 (800) 642 7676.

Many thanks

Answer 1

Hi,

when you go to your teams app -> Settings -> Notifications There you will find the appropriate settings for missed activities.

Answer 2

Hi @Yannick Schlecht

Teams client has such settings to configure the email address for missed calls and activities. But you could not customize the text in Teams client.

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Answer 3

Hi all

I think you can somewhere configure a message like in the picture below. And I think that should be configurable somewhere in the teams admin center. I think that can be setup centrally for all users.

Any ideas?

Answer 4

Originally it looks like this: