BSOD Minidump

Question

Hi
I was wondering if someone could help me read these minidump files.

I have numerous BSOD since last Monday.

Please assist.

Dump files are located here:
https://1drv.ms/u/s!AioE1cGHnMITgckCsjFuUdKL0ILc6w?e=UZsqwv

Answer 1

Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.

https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

https://www.elevenforum.com/t/bsod-posting-instructions.103/

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Answer 2

Uploaded the extract from V2 logger into same folder shared above.

https://1drv.ms/u/s!AioE1cGHnMITgckesjFuUdKL0ILc6w

Answer 3

Hello there,

BSOD can really be painful to users and my first suggestion would be to update all the drivers and the BIOS of your PC.

You can also troubleshoot all kinds of BSOD from here
https://support.microsoft.com/en-us/sbs/windows/troubleshoot-blue-screen-errors-5c62726c-6489-52da-a372-3f73142c14ad

Corrupted system files are one of the possible reasons why this issue is happening. Try the below steps and see if they are helpful

Press F8 while booting your computer to access the System Recovery options.
Click Troubleshoot.
Select Command Prompt.
Enter the following commands below, then press Enter after each command:
chkdsk c: /f
bootrec /fixmbr
bootrec /fixboot
bootrec /rebuildbcd
bcdboot c:\windows /s c:

Once done with the above commands, restart your computer and see if the problem is fixed.

If you are willing to analyze the Minidump then you can use Visual studio. More info here https://learn.microsoft.com/en-us/windows/win32/dxtecharts/crash-dump-analysis

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Answer 4

1) Run:
(bat scripts by design prompt antivirus software and require manual overrides)

https://www.tenforums.com/attachments/bsod-crashes-debugging/360137d1645183388-batch-files-use-bsod-debugging-tuneup_plus_log.bat
https://www.elevenforum.com/attachments/tuneup_plus_log-bat.36285/

2) The BIOS: BIOS Version/Date Dell Inc. 1.5.0, 2016/04/22

Upgrade the BIOS: 1.5 > 1.32.3

https://www.dell.com/support/home/en-us/product-support/product/latitude-e5570-laptop/drivers

3) Uninstall the Nvidia GPU drivers using Display Driver Uninstaller (DDU)

Reinstall Nvidia drivers using the Nvidia website

Make sure that the GPU drivers are clean install and if available install the physx driver.

https://www.wagnardsoft.com/

https://www.sevenforums.com/tutorials/367109-display-driver-uninstaller-how-use.html

https://www.nvidia.com/download/index.aspx

3) Run the Dell Automatic update tool:
https://www.dell.com/support/home/en-us/product-support/product/latitude-e5570-laptop/drivers

4) Run the Intel automatic update tool:
https://www.intel.com/content/www/us/en/download-center/home.html

5) Run HD Tune (free or trial version) (all drives)
https://www.hdtune.com/
Post images or share links for results on these tabs:
a) Health
b) Benchmark
c) Full error scan

6) Open administrative command prompt and type or copy and paste: (chkdsk ran on 10/26: Correcting errors in the Volume Bitmap. Windows has made corrections to the file system.)

chkdsk /b /v

These chkdsk switches can take substantial time to run.
Run these chkdsk switches overnight while sleeping.

Run chkdsk /b /v on all drives using the syntax: chkdsk /b /v C: or chkdsk /b /v D: or chkdsk /b /v E:

C:\WINDOWS\system32>chkdsk /b /v
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y

Reboot as needed.

Event[10940]:
Log Name: System
Source: Ntfs
Date: 2022-10-26T08:42:57.1120000Z
Event ID: 55
Task: N/A
Level: Error
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: SSenoamadi.ebsint.com
Description:
A corruption was discovered in the file system structure on volume C:.

The exact nature of the corruption is unknown. The file system structures need to be scanned online.

Event[10956]:
Log Name: System
Source: Ntfs
Date: 2022-10-26T08:50:07.0180000Z
Event ID: 55
Task: N/A
Level: Error
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: SSenoamadi.ebsint.com
Description:
A corruption was discovered in the file system structure on volume C:.

The Master File Table (MFT) contains a corrupted file record. The file reference number is 0x66000000011889. The name of the file is "\Users\FA-Dell-01\EBS International\EBS Africa - Documents\Work\EBSA Fund Administrators\DSV\ROT Transfers\Transfers\Section 14 in\DSV Flexi Retirement Fund\DSV Provident\Mpofu A".

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Answer 5

Just checking if there's any progress or updates?