server 2016 Element not Found error 0X80070490

James Ewart 1 Reputation point

My windows Server running version 2016 has suddenly started to produce an error when installing updates or trying to add new roles or features.

for exmaple i see this in teh seup event log

Package KB??????? failed to be changed to the installed state. Status 0X80070490

This happens to any update that i try to install.

it also stops new roles or featuers being installed.

i have tried loads of things including

resetting windows update.

deleting c:\windows\softwaredistribution

deleting c:\windows\ system32\cartroot2

running sfc /scannow

running DISM.exe /Online /Cleanup-Image /Restorehealth

running DISM /Online /Cleanup-Image /ScanHealth

varuous other things.

run windows update

the updates are listed

select install

they fail with the error

Any help / suggestions would be much appreciated.


Windows Server 2016
Windows Server 2016
A Microsoft server operating system that supports enterprise-level management updated to data storage.
2,223 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Dave Patrick 417.4K Reputation points MVP

    You can also try a repair install by running setup.exe from the root of install media but I wouldn't hold much hope, time may be better spent standing up a new one for replacement, patch fully, migrate roles over and move on.

    --please don't forget to upvote and Accept as answer if the reply is helpful--

    0 comments No comments