Revolut debit card is declined

Martin Melka 256

Hi,

I want to sign up for an Azure subscription with my Revolut VISA debit card but I am getting rejected. The error message states

Sorry, we can't accept pre-paid cards. Please try another payment method.

But the card is not pre-paid. It is a regular physical (not virtual!) debit card. What's the catch?

salob 120 Reputation points

2023-03-24T12:05:38.5166667+00:00

I think this is similar to "IBAN Discrimination" https://blog.revolut.com/fighting-against-iban-discrimination/

I don't think 'Try another card' is an acceptable answer, what if individuals do not have an alternative. As the other posters have mentioned this is not a pre-paid card and no different to any other card linked to a valid bank account.
Yoel Ridgway-Lopez 145 Reputation points

2023-04-24T15:30:21.74+00:00

The problem still hasn't been solved. :/ This is actually illegal in the EU on the part of Microsoft. Article 9 of the SEPA Regulation states that companies have to accept all registered banks in the SEPA area.
Anthony Johnston 16 Reputation points

2023-06-13T08:57:26.79+00:00

I have had a support call with MS on this and they said they are working on it - no ETA
Fingers crossed it won't be long
Bacavuz 30 Reputation points

2023-06-13T10:42:02.18+00:00

Exact same problem here... hoping for a fix soon
Dariusz Rejdych 80 Reputation points

2023-07-12T09:27:23.9+00:00

The issue still persists
Bair 5 Reputation points

2023-08-06T22:58:46.0633333+00:00

Aug'23 - Still persists. Don't rly understand why.
VikkiVuk 15 Reputation points

2023-08-21T16:00:02.17+00:00

Hi, my answer is on the third page but I'd like to ask you to upvote the Revolut request on the feedback forum. The link is here: https://feedback.azure.com/d365community/idea/91d24e4e-3b40-ee11-a81c-0022484c92b1. Thanks in advance.
Andreas Nigg 0 Reputation points

2023-10-21T08:05:14.35+00:00

Deleted; Wrong comment, sorry.
Michael 5 Reputation points

2023-11-17T18:23:40.1+00:00

This is still an issue in November 2023. Live chat agent was not able to help, and didn't seem aware of the issues with Revolut cards.
This thread suggests that Microsoft should update their BIN database:
https://community.revolut.com/t/cards-bin-lookup-says-debit-but-azure-subscription-says-prepaid/234669

As a potential Azure subscriber, this isn't a good look. As others have mentioned I guess I will have to try the competition instead.
Walter Heck 10 Reputation points

2024-01-26T15:29:53.3333333+00:00

This is incredibly frustrating, how can we not use a major bank's VISA card? AWS accepts it no problem, this forces us to choose Amazon over Microsoft.
amarton 5 Reputation points

2024-02-14T17:49:34.9166667+00:00

It is still happening. They lost another possible customer, but probably it does not matter to them too much.
dan 10 Reputation points

2024-02-27T17:50:47.7933333+00:00

Same issue, can't use azure cloud until it's resolved. It claims my card is a prepaid card.
Massimo Meneghello 0 Reputation points

2024-03-06T21:52:31.1933333+00:00

Same issue, I'd really like to use Azure! I just tried to pay with Revolut debit but I can't create an account

I guess I'll move to Google
Siarhei Kavaleuski 5 Reputation points

2024-05-18T13:28:51.6166667+00:00

Still the same issue :\
Denis Kutin 0 Reputation points

2024-06-07T06:09:28.81+00:00

June 2024, no changes:

"Sorry, we can't accept pre-paid cards. Please try another payment method"

And I don't have any other alternatives for the payment. Unless, MS starts to accept Pasmo or Suica :)
AliReza Sabouri 0 Reputation points

2024-07-03T23:09:02.49+00:00

2024 - Revolut also has local IBAN now from my current country and still MS doesn't support it!
Matheus Pimenta 0 Reputation points

2024-08-05T09:45:22.9+00:00

Same issue here. Revolut is a debit card, not prepaid.
Paulius Maciukevičius 0 Reputation points

2024-08-30T17:20:48.7633333+00:00

Look at the comment date of this. The "issue" might as well now be known as a feature.

Pass on this service then. Amazon has no problem with my Revolut card :))))
Tomi 10 Reputation points

2024-09-08T18:19:39.99+00:00

This post is 2 years old and the issue still persists. I wish we could do something to hold Microsoft accountable for such practices.
Bryan Hunt 5 Reputation points

2024-09-09T09:38:37.0733333+00:00

Move to another cloud - AWS and Google have no issue with Revolut, the same goes for just about anyone else I can think of.
Massimo Meneghello 0 Reputation points

2024-09-09T09:56:45.47+00:00

I agree about using other solutions (I already have both AWS and Google Cloud accounts). The only reason I wanted to use Azure was to learn it since a few businesses require this skill.
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28 answers

Hugo Barona 396 Reputation points MVP

2023-02-14T21:06:18.1+00:00

I am having the same issue while trying to create a PayG subscription using a Revolut Business card, which is not a prepaid card, but a debit card.

Any idea @Microsoft?

Thanks
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9 people found this answer helpful.
Anthony Johnston 16 Reputation points

2023-06-09T21:32:18.2566667+00:00

Dead end?
Even as an MVP?

This cost me a day of support with MS, time and effort on both sides.

When trying to add an Azure subscription to my account is just declined saying I am not eligible for an Azure account - no mention of the card.

Then to cap it all off the Azure Portal went down. 2023-06-09 15:00 BST

I used a personal card from a different bank and it worked, its only when I tried to add the Revolut card to my account later that it gave the error (as above).

This is a Mastercard credit card, I've had no problems elsewhere, we should at least get an explanation as to why.

I expect its a bug.

Alex Leach 15 Reputation points

2023-12-29T08:59:48.2333333+00:00

Hi, I had the same issue with a Revolut Business MasterCard, and after a couple of days persisting with various support teams, eventually found the right support team to fix it. It appears to be sorted as of this morning! 🙂
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Stephan 35 Reputation points

2023-02-10T10:51:30.1133333+00:00

I have the exact same issue.

Why is Microsoft Azure not accepting Revolut Business?
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7 people found this answer helpful.

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Nuno C 35 Reputation points

2023-03-21T19:00:50.5866667+00:00

Why can't I use my REAL NOT PRE PAID Revolut card.
This doesn't make any sense!!!
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Davide 30 Reputation points

2023-04-22T08:08:57.34+00:00

Same for me, I have a Debit Revolut Master card it does not accept: "Sorry, we can't accept pre-paid cards. Please try another payment method."
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Yoel Ridgway-Lopez 145 Reputation points

2023-04-24T15:29:18.6133333+00:00

Another month has passed and they're still discriminating against revolut users. :(
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Oli 0 Reputation points

2024-10-15T18:34:15.33+00:00

I am having the same problem with my Revolut card

Gupta Prashant 1 Reputation point

2024-10-16T08:52:34.36+00:00

I am still facing the issue, is there any ticket or tracking id regarding this
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Revolut debit card is declined

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