WHEA-Logger A fatal hardware error occured

Question

Hello,
Every day I get at least 3-4 freezes for a few seconds then restarts and this appears in the event viewer.
I'm also having EventId 41 Kernel-Power with bug check code 0
Windows 10 Pro Version 21H2 (OS Build 19044.2130).
All drivers are up to date, and os latest version is installed.

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

• <System>
  <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" />
  <EventID>1</EventID>
  <Version>0</Version>
  <Level>2</Level>
  <Task>0</Task>
  <Opcode>0</Opcode>
  <Keywords>0x8000000000000002</Keywords>
  <TimeCreated SystemTime="2022-10-26T11:39:11.6861736Z" />
  <EventRecordID>9363</EventRecordID>
  <Correlation ActivityID="{93bf69cd-60dc-49c6-ae9e-b7c7eb3fd78f}" />
  <Execution ProcessID="5912" ThreadID="6984" />
  <Channel>System</Channel>
  <Computer>DESKTOP-6817494</Computer>
  <Security UserID="S-1-5-19" />
  </System>
• <EventData>
  <Data Name="Length">3552</Data>
  <Data Name="RawData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  </EventData>
  </Event>

Thanks in advance!

Answer 1

Hello Raul,

That "RawData" is a Common Platform Error Record (CPER).

The best "formatted dump" of the raw data that I could create is:

===============================================================================  
Common Platform Error Record @ ffffa8892dd1f000  
-------------------------------------------------------------------------------  
Record Id     : 01d8e92f8896fe09  
Severity      : Fatal (1)  
Length        : 3552  
Creator       : Microsoft  
Notify Type   : BOOT Error Record  
Timestamp     : 10/26/2022 11:39:00 (UTC)  
Flags         : 0x00000002 PreviousError  
  
===============================================================================  
Section 0     : Firmware Error Record Reference  
-------------------------------------------------------------------------------  
Descriptor    @ ffffa8892dd1f080  
Section       @ ffffa8892dd1f158  
Offset        : 344  
Length        : 2592  
Flags         : 0x00000000  
Severity      : Fatal  
  
  
===============================================================================  
Section 1     : Firmware Error Record Reference  
-------------------------------------------------------------------------------  
Descriptor    @ ffffa8892dd1f0c8  
Section       @ ffffa8892dd1fb78  
Offset        : 2936  
Length        : 544  
Flags         : 0x00000000  
Severity      : Fatal  
  
  
===============================================================================  
Section 2     : Firmware Error Record Reference  
-------------------------------------------------------------------------------  
Descriptor    @ ffffa8892dd1f110  
Section       @ ffffa8892dd1fd98  
Offset        : 3480  
Length        : 72  
Flags         : 0x00000000  
Severity      : Fatal  

I am rather out of my depth here - is the processor an Itanium?

Gary

Answer 2

Hello there,

Have you updated the BIOS too? Have you made any recent changes in your Hardware like RAM upgrade?

WHEA-Logger means that it's some sort of hardware issue, so you could have had a bad RAM module. Event ID 41 isn't recorded or the bug check code is zero. This behavior might indicate a power supply problem. If the power to a computer is interrupted, the computer might shut down without generating a Stop error. If it does generate a Stop error, it might not finish writing the error codes to disk.

I would suggest you to try all the troubleshooting steps from this article and see if that helps https://learn.microsoft.com/en-us/troubleshoot/windows-client/performance/event-id-41-restart

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